Kevin Asmus
Windsor Heights,IA
Summary
Experienced Loan Documentation associate with a demonstration of working in the Financial Services Industry. Skilled in Mortgage Servicing, Document Management.
Overview
18
18
years of professional experience
Work History
Loan Documentation Associate
Wells Fargo
03.2006 - 02.2024
- Supported Second level reviews (SLRs) for the team identifying errors and following up with team members when there are corrections to be made on their documents. Got the documents ready to be mailed out and sent letters to the Mail station for pickup.
- Received and Processed from The GEM System request's from customers on different documents that they were requesting and being mailed out to them.
- Directed specific subject matter requests to those departments that could provide the best level of service in their response.
- Helped with requests for documents from the different departments that wanted pay histories from the Microfiche area. Was able to pull microfiche and scan them and email them back to the proper departments.
- Helped with answering complex questions from Different Team members.
- Helped with Training when we had new Hires on the different systems that they would need to use to get the different documents.
- Helped with Special projects when needed like pulling pay Histories for Loan sales.
- Was in charge of making sure the printers were full of paper and working properly.
- Performed on target for my production for 2022 and 2023.
- Submitted My PTS and Work Day accurately and in a timely manner.
- Continued to set examples from my peers in making suggestions in our team huddles.
- Delivered to the administrative assistant packages when they were brought to my area for delivery.
- Was responsive to customer / partner needs in actions and communications.
- Increased customer satisfaction by resolving
- Completed all yearly online training that was requested for my Department and position in Capital markets.
Education
Associates - Hospitality Management
Kaplan College
Davenport, IA03.1994
Skills
Effective oral and written communication
Extensive software knowledge with Windows®, Adobe®, and other Wells Fargo proprietary systems and software
Extensive Knowledge in using Microfilm Machines
Timeline
Loan Documentation Associate
Wells Fargo
03.2006 - 02.2024
Associates - Hospitality Management
Kaplan College
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