Kevin Aspilcueta
Miami,FL
Summary
Detail-oriented and customer-focused professional with experience in financial services, compliance operations, and high-volume customer support. Strong background in transaction processing, regulatory awareness, and issue resolution. Seeking an entry-level bank teller or financial services role where accuracy, compliance awareness, and excellent customer service are essential.
Overview
6
6
years of professional experience
Work History
Compliance Analyst
BMG Money LLC
Miami, FL
05.2022 - Current
- Review, document, and resolve customer complaints in accordance with financial regulations and internal controls.
- Maintain detailed records to support audits, regulatory reporting, and compliance reviews.
- Analyze complaint data using Excel to identify trends and reduce risk exposure.
- Ensure confidentiality and timely resolution of all compliance cases.
Customer Service Agent
BMG Money LLC
Miami, FL
01.2022 - 05.2022
- Assist customers with loan applications, account inquiries, and payment processing.
- Process ACH and debit card payments accurately in a regulated environment.
- Handle high volumes of calls and chats while maintaining service quality.
- Clearly explain financial products, policies, and procedures.
Customer Service Associate
UPS Store
Miami, FL
03.2021 - 12.2021
- Handled customer transactions, billing, and POS payments accurately.
- Balanced cash drawers and processed payments per company procedures.
- Assisted customers with documentation requiring attention to detail.
Store Manager
Footlocker
Miami, FL
01.2020 - 02.2021
- Oversaw daily operations, ensuring effective cash handling and inventory management.
- Led training and supervision of a team exceeding 10 employees.
- Consistently acknowledged for outstanding contributions as Team Member of the Quarter.
Education
Business Administration
Miami Dade College
01.2018
Skills
- Banking & Financial Customer Service
- Transaction Processing & Cash Handling
- Compliance & Regulatory Documentation
- ACH & Debit Payments
- Data Entry & Reporting (Excel)
- Confidential Information Management
Timeline
Compliance Analyst
BMG Money LLC
05.2022 - Current
Customer Service Agent
BMG Money LLC
01.2022 - 05.2022
Customer Service Associate
UPS Store
03.2021 - 12.2021
Store Manager
Footlocker
01.2020 - 02.2021
Business Administration
Miami Dade College