Kevin Ballou
DFW, Houston,TX
Summary
Dynamic and results-driven Certified PMP/Scrum Master with over 30 years of extensive experience in IT, cybersecurity, data center services, and infrastructure management. Expertise in steering complex engineering projects and vendor-led initiatives, including managed servers, cloud solutions, cybersecurity measures, complete system upgrades, software development, and data center hardware services. Proven track record of leading cross-functional teams through Agile, Waterfall, and hybrid methodologies while effectively coordinating third-party deliverables and managing dependencies. Proficient in utilizing tools such as Jira , Clarizen, ServiceNow, and MS Project, with a strong foundation in ITIL practices, Six Sigma methodologies, SD-WAN conversions, and operational alignment within enterprise environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ServiceNow PM/ Cybersecurity Specialist PM
Lucienne Corp
Dallas, TX
08.2025 - Current
- Oversaw deployment of ServiceNow modules (ITSM, IRM, HRSD) by applying Agile methodologies
- Delivered successful project outcomes by strategically managing timelines, budgets, and stakeholder expectations.
- Achieved successful project delivery by expertly defining scope and crafting detailed plans. Mitigated risks and resolved issues effectively throughout the lifecycle, from discovery to deployment.
- Streamlined stakeholder interactions by acting as the central point of contact for business leaders and developers, fostering collaboration and clarity on project objectives.
- Oversaw the evaluation of deliverables by platform developers, ensuring compliance with quality standards and alignment with the statement of work (SOW).
- Directed user training initiatives and managed organizational change processes to ensure effective adoption of new solutions from legacy systems.
- Oversaw project management for cybersecurity initiatives to safeguard sensitive data and systems.
- Spearheaded security initiatives through strategic planning, budgeting, and execution of projects to safeguard digital assets against emerging threats.
- Executed project planning and delivery processes, establishing clear scope, timelines, and deliverables for critical security initiatives like IAM endpoint security and threat detection systems.
- Conducted comprehensive assessments of security risks to uphold compliance with regulatory requirements across all projects.
- Synthesized and communicated key insights on project status, potential risks, and return on investment to both executive leadership and technical teams.
- Coordinated vendor relationships and monitored security budgets to support operational efficiency and cost-effectiveness.
Sr. Project Manager Consultant
Experis Manpower Group
Dallas, TX
07.2024 - 07.2025
- Facilitated cross-functional collaboration to drive project success and enhance team performance
- Oversaw full project lifecycle, ensuring successful execution of complex initiatives from inception to deployment
- Developed comprehensive project plans to ensure alignment with project scope and deliverables
- Motivated and mentored team members to enhance interdepartmental cooperation and synergy
- Developed and maintained budgets to optimize resource utilization and support project objectives
- Developed and maintained effective communication with stakeholders, providing consistent progress reports and managing expectations
- Implemented proactive measures to identify, monitor, and mitigate potential risks safeguarding timelines and financial constraints
- Fostered stakeholder engagement through regular updates and collaborative problem-solving sessions.
Cyber Security Project Manager Consultant
NASA
Huntsville, AL
08.2021 - 06.2024
- Oversaw full-life-cycle project management to ensure effective execution of presidential orders in cybersecurity and IT security initiatives.
- Applied ITIL frameworks to optimize processes and improve service delivery within OCIO support structures.
- Held Government security clearances
- Managed multi-factor authentication (MFA) and data security initiatives for both on-premises and cloud-based environments.
- Oversaw project planning and execution to align with strategic objectives. Managed budgets effectively to optimize resource allocation. Led teams to achieve on-time delivery of security initiatives.
- Conducted thorough assessments to identify and document security risks, implementing measures to mitigate vulnerabilities.
- Implemented and enforced adherence to security standards, including NIST, HIPAA, and PCI-DSS, across all projects.
- Facilitated coordination between IT security teams, vendors, and stakeholders to enhance deployment of security tools such as SIEM, PAM, and IAM.
- Facilitated stakeholder communication by delivering regular updates to management on project status, risks, and ROI.
- Led initiatives to formulate comprehensive security policies and incident response strategies. Oversaw the development of incident response plans to mitigate risks. Engaged with cross-functional teams to strengthen organizational security posture.
Project Manager / Scrum Master / Cyber Security
Lucienne Corp
Dallas, TX
11.2018 - 08.2021
- Facilitated scrum ceremonies, eliminated impediments, and coached team members to enhance productivity.
- Spearheaded efforts to identify and resolve blockers, ensuring uninterrupted workflow and enhanced team productivity.
- Led scrum events to optimize team performance and project delivery. Orchestrated daily stand-ups, sprint planning, and retrospectives to foster continuous improvement. Championed collaborative reviews to align team objectives with project outcomes.
- Assisted team members in understanding scrum principles and agile practices. Supported self-management initiatives to enhance team collaboration. Facilitated training sessions to promote effective project delivery.
- Implemented strategies to shield team members from distractions and over-commitment, ensuring focus during sprint cycles.
- Assisted product owner with backlog refinement and prioritization tasks. Supported communication efforts to clarify project requirements. Collaborated with team members to ensure alignment on priorities.
- Facilitated collaboration by enhancing communication, resolving conflicts, and promoting a transparent work environment.
- Oversaw end-to-end planning and implementation of significant projects to maintain alignment with established scope, budgetary constraints, and quality benchmarks.
- Oversaw stakeholder engagement by establishing clear project requirements, managing client expectations, and providing consistent progress updates to cross-functional teams.
- Conducted thorough risk analysis and implemented targeted mitigation strategies to effectively reduce project delays.
- Managed internal and external resource coordination to support efficient team operations and meet project deadlines.
- Executed agile project management practices to facilitate improved team performance and streamline operational workflows.
- Executed ongoing surveillance of networks to enhance security measures and address potential threats.
- Executed incident response protocols to contain and analyze security breaches.
- Oversaw installation and management of firewalls to strengthen system defenses. Directed antivirus software deployment to mitigate security risks. Championed data encryption and timely security updates to maintain data integrity.
- Executed vulnerability assessments and penetration testing to safeguard systems against potential exploitation.
- Established and updated security policies and audit controls to support organizational compliance with industry standards.
- Conducted ongoing research on evolving malware and threat tactics to strengthen protective measures.
- Analyzed and defined seven core types of cybersecurity to inform best practices in threat prevention and response:
- Network Security, Application Security,Cloud Security, Endpoint Security, Data Security, Identity and Access Management (IAM), Operational
Project Manager Consultant
VACO Technology
Carrollton, TX
12.2016 - 11.2018
- Managed concurrent Agile and hybrid projects with engineering and vendor integration points Lead end-to-end project planning, execution, monitoring, and closure
- Define project scope, objectives, deliverables, timelines, and success metrics
- Develop and maintain detailed project plans, schedules, and budgets
- Coordinate internal teams and external stakeholders to ensure timely delivery
- Monitor project progress, identify risks and issues, and implement mitigation strategies
- Manage changes to project scope, schedule, and cost using formal change-control processes
- Communicate project status, milestones, risks, and outcomes to stakeholders
- Ensure quality standards and project documentation are maintained
- Facilitate project meetings, retrospectives, and post-project evaluations
- Ensure compliance with organizational policies and applicable regulations
- Tracked key KPIs and delivery milestones using Jira and ServiceNow
- Championed a culture of transparency, accountability, and continuous improvement across technical teams
- Collaborated with program managers to report progress and manage interdependencies
Project Manager Consultant / IT Infrastructure
TEKsystems
Irving, TX
11.2009 - 10.2016
- Directed planning, execution, and delivery of technical infrastructure projects, including network upgrades, data center consolidations, and cloud migrations.
- Oversaw SD-WAN conversion processes while directing infrastructure and security project teams.
- Developed comprehensive project plans, schedules, and budgets to ensure successful project outcomes.
- Managed comprehensive projects for infrastructure deployment, ensuring seamless upgrades of server hardware, storage systems, network infrastructure, and successful data center migrations.
- Orchestrated collaboration among internal teams, vendors, and contractors to support efficient project execution.
- Developed comprehensive cost estimates and managed financial resources to maintain budget compliance.
- Conducted comprehensive risk assessments to formulate effective mitigation strategies and address obstacles to project progress.
- Ensured transparency and alignment by providing consistent status updates to senior leadership and stakeholders.
- Implemented security measures and compliance checks for all infrastructure modifications to uphold disaster recovery requirements.
- Facilitated vendor engagement and scheduling while conducting risk assessments and managing change control processes to ensure operational efficiency.
- Increased department profitability by 30% through effective workflow management and process improvements.
- Analyzed sprint and release velocity to enhance deployment efficiency across distributed teams.
- Directed change management processes for multiple projects to enhance operational efficiency and compliance with documentation standards.
- Established consistent reporting tools to enhance collaboration transparency and ensure stakeholder alignment.
- Utilized Agile and Waterfall methodologies and tools to streamline project execution and improve team collaboration.
Education
Bachelor of Science - Business
Barclay Business School
Houston, TXUniversity of Dallas
Dallas, TXundefined
Collin County College
Plano, TXNo Degree - Management Methodology
Six Sigma
Irving, TX04.2015
No Degree -
ServiceNow ITIL V4 Foundation
Irving, TX05.2023
Skills
- Project Management & Methodologies: Agile, Scrum, Kanban, XP, ITIL 4, PMP, SDLC, Release Planning, Scaling Scrum, Estimation, Facilitation, Leadership, Team Building, Communication
- Tools & Platforms: Jira, Clarizen, ServiceNow, Remedy, MS Project, ALM, Workday, Citrix, Microsoft Office Suite, MS Office 365 Products
- Business & Technical Skills: Business Analysis, Requirements Gathering, Quality Assurance, Network Administration,
- Vendor Management and Procurement,
- Accounts P/R, Budgets
- Certifications & Practices: Scrum Values,
- PHR/SPHR Certification Series,
- Project Management Certification Series
Certification
- Project Management Professional (PMP)
- Certified Professional Scrum Master (PSM I)
- Scrum Master Accredited Certification (SMAC)
- Professional in Human Resources (PHR)
- ITIL 4 Foundation Certified
Relevant Expertise
- Development Methodologies: Agile, Waterfall, ITIL
- Incident Management Tools: Remedy, ServiceNow
- Operating Systems: Windows 7/10, macOS
- ALM Tools: Team Foundation Server (TFS), Jira, Rally, VersionOne
- Utilities: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
- Virtual Technologies & Practices: Citrix, VMware, Change Management
Timeline
ServiceNow PM/ Cybersecurity Specialist PM
Lucienne Corp
08.2025 - Current
Sr. Project Manager Consultant
Experis Manpower Group
07.2024 - 07.2025
Cyber Security Project Manager Consultant
NASA
08.2021 - 06.2024
Project Manager / Scrum Master / Cyber Security
Lucienne Corp
11.2018 - 08.2021
Project Manager Consultant
VACO Technology
12.2016 - 11.2018
Project Manager Consultant / IT Infrastructure
TEKsystems
11.2009 - 10.2016
undefined
Collin County College
Bachelor of Science - Business
Barclay Business School
University of Dallas
No Degree - Management Methodology
Six Sigma
No Degree -
ServiceNow ITIL V4 Foundation