Kevin Barreda
Los Angeles,United States
Summary
Operations Supervisor with extensive experience leading teams and enhancing operational efficiency. Streamlined client relations through regular performance reviews, ensuring service quality and compliance with standards. Optimized workforce management and identified new revenue opportunities, driving business growth. Expertise in financial oversight and safety protocol enforcement, delivering consistent, high-quality service in dynamic environments.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
ABM Industries
04.2024 - Current
- Oversee client relations by serving as the primary contact for client liaisons and conducting regular performance reviews to ensure service delivery meets quality and contractual standards. Train and manage janitorial and porter staff, strategically assigning workloads to enhance daily operations. Handle financial management tasks, including bookkeeping, monthly parking invoices, and revenue reconciliations. Identify and propose additional billable projects to existing and prospective clients to foster business growth. Enforce OSHA standards and maintain safety protocols through staff training on PPE and equipment operation. Provide 24/7 on-call leadership for emergency cleaning requests and security protocols.
- Led regular performance reviews to align service delivery with client expectations.
- Trained and scheduled janitorial staff to optimize operational efficiency.
- Executed financial reporting and reconciliations to ensure accurate bookkeeping.
- Identified new project opportunities, driving revenue growth.
Guest Services & Valet Attendant
Erewhon Market
05.2022 - 04.2024
- Provide exceptional customer service to patrons and staff in a fast-paced luxury retail environment. Coordinate high-volume guest traffic and manage vehicle logistics, ensuring safety and adherence to company SOPs. Uphold professionalism and etiquette while assisting guests with purchases and special requests during peak hours.
- Delivered high-touch customer service, enhancing guest satisfaction.
- Managed vehicle logistics, optimizing efficiency and safety.
- Assisted guests with special requests, ensuring a seamless experience.
Internet Sales Manager
DCH Toyota of Torrance
08.2021 - 04.2022
- Oversaw inbound digital inquiries and phone consultations, logging customer metrics in the CRM to enhance lead conversion. Informed prospective buyers about product specifications, promotions, and financing options to accelerate sales. Coordinated client appointments, executed follow-up campaigns for missed consultations, and welcomed walk-in guests with a service-oriented approach.
- Increased lead conversion rates through effective CRM management.
- Boosted sales velocity by educating customers on financing options.
- Improved client engagement with structured follow-up campaigns.
BDC Representative
Hawthorne Auto Square
09.2019 - 11.2020
- Managed high-volume incoming calls and online inquiries, meticulously tracking customer data and communication notes in internal systems. Secured sales appointments and oversaw pipelined follow-ups. Coordinated with the floor team to ensure seamless customer handoffs.
- Fielded over 100 customer calls daily, enhancing response efficiency.
- Increased appointment bookings by 20% through proactive follow-up strategies.
- Collaborated with sales team to streamline customer transition processes.
Sales Representative
Gold's Gym
04.2019 - 08.2019
- Drove new membership revenue through facility tours, personal training program pitches, and effective lead conversions. Fostered long-term relationships with members, establishing a robust referral pipeline and consistently meeting monthly sales targets.
- Conducted engaging facility tours to attract potential members.
- Promoted personal training programs, enhancing member engagement.
- Converted digital and phone leads, boosting overall membership numbers.
- Built strong relationships with members, enhancing referral opportunities.
Education
High School Diploma -
Inglewood High School
Inglewood 06.2012
Bachelor of Arts - Business Administration
Cal State Northridge
Northridge, CA06.2019
Skills
- Client Relations
- Expert
- Operational Efficiency
- Financial Management
- Team Leadership
- OSHA Compliance
- Safety Protocols
Personal Information
Title: Operations Supervisor
Timeline
Operations Supervisor
ABM Industries
04.2024 - Current
Guest Services & Valet Attendant
Erewhon Market
05.2022 - 04.2024
Internet Sales Manager
DCH Toyota of Torrance
08.2021 - 04.2022
BDC Representative
Hawthorne Auto Square
09.2019 - 11.2020
Sales Representative
Gold's Gym
04.2019 - 08.2019
High School Diploma -
Inglewood High School
Bachelor of Arts - Business Administration
Cal State Northridge