Lisa Dumas
FedEx Supply Chain
Indianapolis,USA
1
Certificate
28
Years of experience
Diligent Operations Supervisor experienced in overseeing daily operations and driving process efficiency. Led initiatives that optimized workflows and enhanced team performance to achieve organizational objectives. Focused on fostering collaboration and delivering measurable results through strategic planning and effective resource management.
Work History
9 Months
10.2025 - Current
9 Months
Operations Supervisor
FedEx Supply Chain | Plainfield, IN
10.2025 - Current
- Managed scheduling and resource allocation to meet fluctuating demand levels effectively.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
- Enhanced operational transparency with introduction of real-time dashboard for monitoring key performance indicators.
- Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Trained staff on best practices for inventory management and order fulfillment processes.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Coordinated cross-functional teams to optimize supply chain performance and responsiveness.
- Monitored key performance indicators to assess productivity and identify areas for improvement.
- Developed training programs to enhance team skills and foster a culture of continuous improvement.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Fostered culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
1 Year
10.2024 - 10.2025
1 Year
Operations Supervisor
FedEx Supply Chain | Mooresville, IN
10.2024 - 10.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented process improvements that enhanced operational efficiency and reduced errors.
- Monitored key performance indicators to assess productivity and identify areas for improvement.
- Led initiatives for cost reduction through waste minimization and resource optimization strategies.
- Trained staff on best practices for inventory management and order fulfillment processes.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed training programs to enhance team skills and foster a culture of continuous improvement.
- Coordinated cross-functional teams to optimize supply chain performance and responsiveness.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Fostered a culture of continuous improvement, leading to enhanced operational workflows and staff satisfaction.
- Facilitated seamless communication channels between departments, improving coordination and project outcomes.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
1 Year 4 Months
06.2023 - 10.2024
1 Year 4 Months
Team Lead Eack Pick Area
FedEx Supply Chain | Mooseville, Indiana
06.2023 - 10.2024
- Directed team of 15 pickers in selecting correct picking tasks, overseeing cart building for accuracy, training teammates on handling dangerous goods, and ensuring proper labeling. Oversaw staging of shipments in designated lanes for FedEx Express, FedEx Ground, and UPS, and ensured correct packing materials were used. Supervised 4 teammates in loading trailers and resolved picking issues, including empty locations and shipping discrepancies, while coordinating with inventory department.
- Led cross-functional teams to enhance operational efficiency and streamline supply chain processes.
- Developed training programs for new hires, improving onboarding experience and reducing time to competency.
- Coordinated logistics operations, ensuring timely delivery of goods and adherence to safety standards.
- Analyzed performance metrics, driving continuous improvement initiatives that enhanced overall productivity.
- Mentored junior team members, fostering a culture of collaboration and knowledge sharing within the team.
- Spearheaded process improvement projects that resulted in cost savings and increased service reliability.
- Collaborated with upper management on strategic planning initiatives to align operations with business goals.
- Fostered teamwork and open communication, enhancing work environment through employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Implemented strategies to drive positive change within the organization. within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored shift changes and managed opening and closing of location, implementing operational strategies to optimize business success.
- Set clear performance targets for the team to enhance focus and accountability. and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Organized and oversaw assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Launched quality assurance practices for each phase of development
5 Months
01.2023 - 06.2023
5 Months
Team Lead Recieving Dock
FedEx Supply Chain | Mooresville, IN
01.2023 - 06.2023
- This is a Start up facility. Ensured all shipments had the required ASNs for receiving. Communicated directly with the on-site customer regarding issues with shipments lacking ASNs. Sent out three reports daily to inform on product received, total pallet count of issues, and total pallet count of product ready for put away. Overseeing of all product transferred to this facility, from other facility. Picked and staged shipments for transfer to another facility, CDC 1. Communicated with the inventory department to create ASNs for transferred shipments from CDC 1. Coordinated with receiving clerks to direct trucks to the correct unloading doors. Assisted in unloading trucks and managing putaways. Supervised to go-live division, for this facility to begin shipping orders.
- Led cross-functional teams to optimize supply chain processes and enhance operational efficiency.
- Developed training programs to mentor staff on best practices and safety protocols.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Fostered a culture of continuous improvement through regular team feedback sessions and workshops.
- Oversaw daily operations, managing workflow to meet production targets effectively.
- Established key performance indicators to monitor team performance and drive accountability across departments.
2 Years 2 Months
11.2020 - 01.2023
2 Years 2 Months
Production Coordinator Receiving Dock
FedEx Supply Chain | Plainfield, IN
11.2020 - 01.2023
- Verified that all inbound shipments had ASN for receipt. Notified customer through issue log when shipments lacked ASNs for receipt, ensuring timely resolution. Educated teammates on proper procedures for receiving shipments, enhancing team knowledge and compliance. Coordinated the receipt and stocking of all hot shipments. Coordinated with clerks to ensure shipments were unloaded on the dock. Supported unloading trucks and executed putaways to maintain efficient inventory flow.
- Coordinated production schedules to optimize workflow and meet delivery deadlines.
- Implemented process improvements that enhanced operational efficiency across multiple teams.
- Managed inventory levels using ERP systems, ensuring accuracy and availability of materials.
7 Years 6 Months
05.2013 - 11.2020
7 Years 6 Months
Team Lead Case Pick and Each Pick Area
FedEx Supply Chain | Plainfield, IN
05.2013 - 11.2020
- Assigned tasks for order picking to streamline shipping process. Addressed issues to maintain on-time shipping of products. Coached teammates on effective order picking techniques.
- Led team in optimizing supply chain processes, enhancing operational efficiency and service delivery.
- Implemented training programs, fostering skill development and knowledge sharing among team members.
- Coordinated daily workflow for warehouse operations, ensuring timely order fulfillment and inventory management.
2 Years 6 Months
06.2010 - 12.2012
2 Years 6 Months
Forklift Operator
Staffmark | Indianapolis, IN
06.2010 - 12.2012
- Operated forklifts to transport materials efficiently within warehouse environment.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Conducted regular inspections of equipment to ensure safety and compliance standards.
- Implemented best practices for pallet stacking to optimize storage space utilization.
- Responded swiftly to operational challenges, ensuring minimal downtime in workflows.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Transported goods between warehouse locations according to shipment and storage needs.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Discussed merchandise placement with floor managers to optimize workflow and accessibility. to determine merchandise placement.
- Picked product for shipping. Loaded and unloaded trucks. Put away product.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
4 Years 11 Months
06.2005 - 05.2010
4 Years 11 Months
Unit Coordinator
Resource Treatment Center | Indianapolis, IN
06.2005 - 05.2010
- Coordinated patient care activities to ensure seamless treatment processes.
- Managed scheduling and communication among multidisciplinary teams to enhance service delivery.
- Developed and implemented operational protocols to improve efficiency in unit workflows.
- Mentored junior staff on best practices for patient engagement and support initiatives.
- Led training sessions to promote adherence to compliance standards and safety regulations.
- Streamlined documentation processes, improving accuracy of patient records and reporting systems.
- Evaluated program outcomes, recommending strategic adjustments for enhanced service effectiveness.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Secured both units at all times. Ensured all staff followed unit schedule. Maintained a safe and productive environment. Guided all residents to follow their treatment plan and attend school. Supervised staff and all visitors in the facility during visitation.
- Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
- Coordinated and maintained referral sources related to admissions, discharges, and follow up services to sustain daily census requirements.
- Collaborated, communicated and engaged with family and support system to support client healing process.
- Demonstrated adaptability and resilience by providing support during periods of high census or staff shortages, ensuring continuity of care for all patients.
- Assisted in ordering and serving patient meals, transporting patients, and performing indirect patient care duties.
- Ensured safety for patients, staff, and visitors by implementing proper protocols. for patients, staff and visitors.
- Supervised unit and staff by overseeing clinical services, serving meals, observing medication administration, and scheduling outings.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided care for 60 +] -patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
6 Years 11 Months
07.1998 - 06.2005
6 Years 11 Months
Sergant
Riverside Comunity Corrections | Indianapolis, IN
07.1998 - 06.2005
- Ensured safety and structure for staff and inmates by overseeing intake, release, and transportation to court and visitation, while training staff on effective job performance and maintaining facility security.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained organization and attention to detail in all aspects of work responsibilities.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Successfully worked independently and contributed to team efforts on projects.
- Worked well in a team setting, providing support and guidance.
- Supported day-to-day operations by collaborating efficiently with team members to enhance overall productivity.
- Pursued learning opportunities to enhance skills and knowledge in the workplace.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Quickly learned and adapted to new technologies and software to improve efficiency.
- Managed multiple projects by applying strong organizational and time management skills to meet deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed multiple projects by applying strong organizational and time management skills to meet deadlines.
Education
Child Psychology
Odessa Jr. COLLEGE | Odessa, TX | 12-1989
Skills
Operations management
Logistics management
Supply chain
Warehouse management
Warehouse operations
Inventory coordination
Logistics planning
Logistics oversight
Certification
- CAP - Certified Administrative Professional
Languages
English
Full Professional
Interests
Dancing
I like working with my hands and fixing things.
Cooking
Community Cleanup
Avid Reader
Participating in local clean-up initiatives.
Gym Workouts
I participate in low-impact exercises to strengthen core muscles.
Music
Strategy Games
Video Gaming
Swimming
Team Sports
Playing Sports
I enjoy cooking for friends and family gatherings.
Passionate about balancing physical health with mental and emotional wellness.
Timeline
Operations Supervisor
FedEx Supply Chain
10.2025 - CurrentRead more
Operations Supervisor
FedEx Supply Chain
10.2024 - 10.2025Read more
Team Lead Eack Pick Area
FedEx Supply Chain
06.2023 - 10.2024Read more
Team Lead Recieving Dock
FedEx Supply Chain
01.2023 - 06.2023Read more
Production Coordinator Receiving Dock
FedEx Supply Chain
11.2020 - 01.2023Read more
Team Lead Case Pick and Each Pick Area
FedEx Supply Chain
05.2013 - 11.2020Read more
Forklift Operator
Staffmark
06.2010 - 12.2012Read more
Unit Coordinator
Resource Treatment Center
06.2005 - 05.2010Read more
Sergant
Riverside Comunity Corrections
07.1998 - 06.2005Read more
Odessa Jr. COLLEGE - , Child Psychology
Read more
Additional Information
- Skill Highlights
- Forklift certified, standup or sit down. CPR and First Aid certified. Cherry Picker. Drexel. Clamp lift, and attachments.
- Dangerous Goods Certified.