Kevin Beasley
Appomattox,VA
Summary
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
32
32
years of professional experience
4
4
years of post-secondary education
Work History
Sales consultant
Verizon/Victra
Amherst, VA
11.2023 - Current
- Engaged customers to identify their needs and recommend appropriate products.
- Provided product demonstrations to enhance customer understanding and interest.
- Maintained knowledge of current promotions and sales initiatives to inform clients.
- Collaborated with team members to ensure a seamless customer experience.
- Trained new staff on sales techniques and customer service practices.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Performed cold calls to prospective customers to introduce company offerings.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Store Manager
Gamestop
Rockingham, North Carolina
10.2005 - 08.2017
- Manage payroll, order store supplies, cash management, set goals and expectations for employees, knowledge of using Kronos and Workday, provide excellent customer service, control shrink, solve customer issues, check in product, ship out product, set up special events with surrounding businesses, over see as many as 12 employees
- Supervised daily operations in retail store environment.
- Managed inventory levels and organized stockroom efficiently.
- Trained and developed staff on product knowledge and sales techniques.
- Ensured compliance with company policies and safety standards.
- Facilitated customer service initiatives to enhance shopping experience.
- Analyzed sales trends to optimize merchandise displays and promotions.
- Coordinated team schedules to maintain optimal staffing levels.
- Resolved customer inquiries and complaints promptly and professionally.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Lead person
Champion
Rockingham, NC
11.1993 - 08.2005
- Maintained orders got put on the correct truck carrier and was 100% shipped out.
- Over seen a team of 15 employees.
- I had the privilege to run the shipping/receiving department for Champion Athletics warehouse during the 1996 Olympics in Atlanta Georgia.
- Oversaw daily operations and workflows in fast-paced production environment.
- Trained and mentored team members on safety protocols and operational procedures.
- Coordinated inventory management and ensured proper stock levels for production needs.
- Implemented process improvements to enhance efficiency within the production line.
- Facilitated communication between departments to streamline operations and resolve issues.
- Monitored equipment performance and scheduled maintenance to prevent downtime.
- Maintained a safe work environment by enforcing safety regulations and procedures.
- Assisted with the development of training programs for new employees.
- Coordinated with other departments to ensure successful completion of projects.
- Resolved conflicts between staff members in a timely manner.
- Attended conferences or seminars related to industry trends or developments.
- Monitored employee performance, providing feedback and coaching as needed.
- Managed daily operations, ensuring that all activities were completed on time and within budget.
- Evaluated job applications to determine which applicants met established criteria.
- Recognized areas where employees could improve their skills or abilities.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Industrial Mechanic
Champion
11.1998 - 08.2001
- Order parts, maintain schedules, fixed machinery for continuous distribution of product, over seen a 4 man team
- Assembled and maintained machinery for optimal performance and safety compliance.
- Diagnosed mechanical issues using advanced troubleshooting techniques and tools.
- Collaborated with team members to streamline repair processes and enhance efficiency.
- Conducted regular inspections to identify potential equipment failures or maintenance needs.
- Repaired hydraulic systems, ensuring functionality and reliability in operations.
- Utilized welding skills to fabricate components for various industrial applications.
- Documented maintenance activities and procedures in compliance with company standards.
- Trained junior mechanics on equipment operation and safety protocols effectively.
- Inspected, tested, repaired and maintained industrial machinery.
- Operated machine tools to fabricate parts required for repair work.
- Analyzed blueprints, schematics, drawings, manuals and other documents to determine the correct installation procedure for a given system or component.
- Repaired various types of production equipment including conveyors and pumps.
- Adjusted functional parts of devices or control instruments using hand tools or precision measuring instruments.
- Performed preventive maintenance on machines and equipment.
- Dismantled faulty machines and equipment in preparation for repair or reconditioning.
- Troubleshot mechanical systems to identify problems and develop solutions.
- Replaced defective parts such as bearings, gears, valves, and seals.
- Provided technical support to staff members regarding operation of production machinery.
- Maintained accurate records of repairs made on all machines within assigned area.
- Followed safety procedures at all times while working on industrial machinery.
- Fabricated replacement parts from raw materials when necessary.
- Diagnosed electrical problems with the use of various testing devices.
- Installed and repaired basic mechanical systems, hydraulic systems, pneumatic systems and process control systems.
- Monitored machine operation and verified performance met production requirements.
- Diagnosed electrical, mechanical and plumbing problems to apply corrective action for operational efficiency.
- Adjusted plant equipment to maintain proper performance and safe operating conditions.
Education
Commercial Drone Pilot License - Drone
FAA
Did Not Complete - Industrial Maintenance
Richmond Community College
Hamlet, NC 02.2000 - 05.2001
Graduate -
Scotland High School
Laurinburg, NC 08.1989 - 07.1992
Skills
- Handling different types of personalities
- Resolving situations
- Customer relationship management
- Product knowledge
- Upselling techniques
- Retail operations
- Inventory management
- Team collaboration
- Merchandise display optimization
- Employee training
- Problem solving
- Effective communication
- Time management
- Customer service excellence
- Adaptability
References
- Rodney Byrd, GameStop, rbyrd@gamestop.com, (910) 614-2972
- Richard Snipes, Travelera, rich1snake@gmail.com, (919) 217-4499
- Kristen Murphy, Victra,
kristen.murphy@victra.com, (910)384-2903
Hobbies and Interests
- Spending time with family
- Taking aerial photographs and videos with my drones.
Awards
Champion
- Employee of the Month 9/2002
GameStop
- Exceeded Sales and Profit, 2006, 2008, 2010, 2012, 2013, 2014
- Customer Service, 2006, 2007, 2011, 2012 Highest Customer score award out of 18 stores
Languages
English, Proficient
Timeline
Sales consultant
Verizon/Victra
11.2023 - Current
Store Manager
Gamestop
10.2005 - 08.2017
Did Not Complete - Industrial Maintenance
Richmond Community College
02.2000 - 05.2001
Industrial Mechanic
Champion
11.1998 - 08.2001
Lead person
Champion
11.1993 - 08.2005
Graduate -
Scotland High School
08.1989 - 07.1992
Commercial Drone Pilot License - Drone
FAA