Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote
organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact
mission success. Encouraging manager and analytical problem-solver with talents for team building, leading
and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in
using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement
and boost performance.
Overview
14
14
years of professional experience
Work History
Senior Operations Manager
US Army
Cavazos, TX
01.2022 - Current
Trained and guided foreign partners to maintain high productivity and performance metrics
Developed systems and procedures to improve operational quality and team efficiency
Reported issues to higher leadership with great detail
Assisted in recruiting, hiring and training of new team members
Provided leadership for continual management and peer training initiatives
Reduced operational risks while organizing data to forecast performance trends
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic
communication skills.
Training Supervisor
US Army
Fort Drum, NY
06.2019 - 12.2021
Created and maintained detailed training records and reports for leadership review
Coordinated with department leaders to identify training needs and develop targeted solutions
Produced training manuals, presentations and resources for enhanced learning.
Assessed new employees skills and strengths to provide customized training
Collaborated with company leaders and department managers to determine training needs.
Master Trainer
US Army
Moore, GA
06.2016 - 05.2019
Tracked student progress, frequently checking in with struggling students and identifying root causes of
problems
Promoted classroom safety, collaboration and best practices
Evaluated and revised lesson plans and course content to achieve student-centered learning
Improved student performance by defining clear goals and communicating performance metrics
Observed and adopted new techniques from skilled instructors and lecturers
Tested students to assess progress and adapted learning plans in alignment with performance.
Infantry Squad Leader
US Army
Fort Drum, NY
02.2011 - 03.2016
Supervised and led squad of 8 soldiers, setting high standard of efficiency, loyalty and integrity
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors
Executed reasoned and efficient decision-making to foster troop discipline and unity
Trained teams on emergency situation preparedness and integration of tactical planning, equipment
maintenance and weapon use
Maintained 100% accountability of assigned equipment worth more than $1,000,000.00
Identified issues between soldiers and successfully resolved problems through active listening and
interpersonal communication
Briefed leaders on readiness, equipment status, and enemy locations to enable sound decision making.