Kevin Belton
Commerce City,CO
Summary
Customer service with 4+ years of experience excelling in efficiency, communication, and time management. Demonstrates strong problem-solving skills and adaptability, ensuring smooth transitions and ability to retain new information. Team-oriented, dependable and performance-driven.
Overview
5
5
years of professional experience
Work History
Mechanic
Specialized Preferred Auto
09.2023 - Current
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Met customer call guidelines for service levels, handle time and productivity.
Manager
Valvoline Instant Oil
07.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Walgreens
04.2020 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associates of Accounting - Accounting
University of Colorado Denver
Aurora, CO09-2026
Skills
- Troubleshooting skills
- Problem-solving skills
- Math skills
- Customer service
- Patience and empathy
- Team collaboration
- Cash handling and management
- Customer relations
- Conflict resolution
- Product knowledge
Timeline
Mechanic
Specialized Preferred Auto
09.2023 - Current
Manager
Valvoline Instant Oil
07.2021 - 09.2023
Cashier
Walgreens
04.2020 - 07.2021
Associates of Accounting - Accounting
University of Colorado Denver
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