Kevin Bennett
Jackson,MS
Summary
To secure a stable and challenging position that affords the opportunity to use various skills that will not only promote social and professional growth, but also enhance the overall goals and development of the company.
Motivated, personable business professional with years of experience working with the public. Highly dependable and trustworthy. Demonstrate excellent leadership ability and a history of producing accurate and quality work.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Universal Healthcare
01.2011 - 07.2024
- Responsible for solving related problems in a timely manner, meeting department standards for resolution, and reporting unsolved issues or problems with management
- Utilizing various software programs for research purposes and call center operations
- Assisted sales representatives and members with benefits (medical, dental, vision, etc.)
- Respond to electronic and direct inquiries from clients about insurance rates, enrollment, eligibility, etc
- Gathered pertinent data and recognizing solutions
- Plan and organize workflow.
Customer Service Representative/Bookkeeper
Piggly Wiggly
01.1998 - 12.2011
- Issue employee checks
- Prepare daily deposits
- Cash payroll and government checks
- Answer telephone calls and transfer to appropriate departments
- Provide courteous customer service.
Customer Care Associate
National Grid
02.1996 - 12.1998
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Education
Murrah High School
05.1995
Skills
- Oral and communication skills
- Organizational skills
- Time Management
- Data Entry
- Multi-Task
- Problem Solving
Critical Thinking
Active Listening
Timeline
Customer Service Representative
Universal Healthcare
01.2011 - 07.2024
Customer Service Representative/Bookkeeper
Piggly Wiggly
01.1998 - 12.2011
Customer Care Associate
National Grid
02.1996 - 12.1998
Murrah High School
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