Keaira Smith
Los Angeles,US
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Assistant position. Ready to help team achieve company goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VRI
12.2019 - 08.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Mail Handler Assistant
United States Postal Service, USPS
03.2016 - 05.2019
- Supported team members in managing high-volume periods, effectively reducing delays in mail distribution.
- Assisted in training new Mail Handler Assistants, sharing best practices and tips for optimal performance in the role.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Artesia High School
Lakewood, CA06.2014
Skills
- Customer Service
- Oral Communication Skills
- Data Entry
- Computer Proficiency
- HIPAA Compliance
- EMR / EHR
- Vital Sign Monitoring
- Patient Scheduling
- CPR/BLS Certified
- Professionalism and Ethics
- Equipment Sterilization
- Reliable team player
- Specimens collection and processing
- Can perform CLIA waived procedures
- Phlebotomy Techniques
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR/BLS Certified
References
References available upon request.
Timeline
Customer Service Representative
VRI
12.2019 - 08.2023
Mail Handler Assistant
United States Postal Service, USPS
03.2016 - 05.2019
High School Diploma -
Artesia High School
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