Dynamic customer service professional with experience at Ralphs Grocery, excelling in problem resolution and customer satisfaction. Proven ability to enhance client relations through active listening and effective communication. Skilled in data entry and conflict resolution, ensuring smooth operations and a positive shopping experience for all customers.
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Relationship building
Problem resolution
Call center experience
Computer proficiency
Conflict resolution
Payment processing
Client relations
Customer satisfaction measurement
Professional telephone demeanor
Call center operations
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Data collection
Customer relationship management (CRM)
Staff training
De-escalation techniques
Building rapport
Quality control
Clerical support