LESLY INTERIANO
Los Angeles,CA
Summary
A committed bilingual and motivated individual with customer service skills, strong work ethic, and professional demeanor. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Waste Management
12.2022 - Current
- Understanding customer needs, issues, and request | Educating customer about our services | outstanding communication skills | Solving customer issues in a timely manner | Multi-tasking between multiple resources such as EConsole, Knowledge system, MAS System, Teams chat, and emailing different departments | Researching information for residential services to accurately assist all customers
Brand Ambassador
E&L LLP.
12.2019
- Brand Marketing | Strong Verbal Communication | Time Management | Knowledge of Company
Appointment Setter
National Recalls Franchise
12.2016 - 03.2018
- Followed Up with Over 150 Patients By Phone Each Workday to Verify and Schedule Annual Health Exams | Completed Multiple Spreadsheets of Patients and Managed Different Online Platforms for Each Doctor | Independent Worker | Worked Remotely From Home with Over 7 Doctors Across the U.S.
Style Advisor/ Sales
Ann Taylor
04.2014 - 07.2016
- Processing and Shipping Online, Phone, and In Store Orders | Emailing, Faxing, and Scanning | Build Rapport with Clients | Customer Service | Product Knowledge
Teller
JP Morgan Chase Bank
09.2014 - 06.2015
- Product and Service Knowledge and Understanding | Handling Customer Account Transactions | Resolving Client Issues in a Professional Manner | Cash Handling
Floor Sales Associate/ Cashier
G Stage
10.2011 - 03.2014
- Communication Skills to Increase Revenue | Restock Merchandise | Completed End of Day Sales Reports Accurately and In A Timely Manner.
Education
Diploma -
John C. Fremont High School
Fashion Designer - Communication Studies
Pasadena City College
11.2023
No Degree -
California State Los Angeles University
01.2013
Skills
- Marketing
- Brand Awareness
- Customer Engagement
- Customer Relations
- Customer Service
- Scheduling
- Analytical thinking
- Goal-oriented mindset
Awards And Acknowledgements
- Involved in EOP student program at Pasadena City College.
- Bilingual (Spanish/ English)
- Able to Work in a Fast-Paced Environment
- Strong communication and listening skills
- Knowledge of Microsoft Word | PowerPoint | Excel | Adobe Illustrator | Photoshop
- MAC and Microsoft Proficient
- Strong Attention to Details
- Take Measures when Handling an Issue
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Waste Management
12.2022 - Current
Brand Ambassador
E&L LLP.
12.2019
Appointment Setter
National Recalls Franchise
12.2016 - 03.2018
Teller
JP Morgan Chase Bank
09.2014 - 06.2015
Style Advisor/ Sales
Ann Taylor
04.2014 - 07.2016
Floor Sales Associate/ Cashier
G Stage
10.2011 - 03.2014
Diploma -
John C. Fremont High School
Fashion Designer - Communication Studies
Pasadena City College
No Degree -
California State Los Angeles University
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