Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Software
Timeline
CustomerServiceRepresentative

Davaughn Biles

Lincoln Park,MI

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Senture Connect
06.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Apple Advisor

Majorel - Michigan
10.2022 - 02.2023
  • Taking 25 to 50 inbound calls a day for tech support on iPhone, Apple Watch, ICloud or whatever the customer needs

Recording Analyst and support

AMROCK - Detroit, MI
10.2020 - 01.2022
  • I worked here with the position of being a rec analyst and support team member I have the task of making sure mortgages are recorded and relocated to its correct spot

Direct Support Professional

AMROCK - Detroit, MI
10.2020 - 01.2022
  • I worked with Microsoft excel and used atlas to discover any issues with any documents that may have been missing or either completely rescanning the file into the system I didn't work over the phone this was a fast paced work environment with goals to be met and I met my goal or exceeded my goal a numerous amount of times

Wingstop

Wingstop - Lincoln Park, MI
02.2020 - 05.2020
  • I worked in this position as a all around team member a cook, cashier or anything that was needed around Wingstop I was one of the team members to go to
  • I also being trained to be a shift lead as well

Customer Service Representative/Call Center

Chrysler Financial - Detroit, MI
10.2018 - 01.2020
  • Receiving 50 to 60 inbound calls a day with customers about recalls and sending them to various mechanic locations

Lawn Care

Raynards lawn service - Detroit, MI
06.2015 - 07.2016
  • Hedging bushes, laying brick, cutting grass as well as loading trailers

Education

High school -

Truman High School
Taylor, MI
07.2018

Skills

  • Guest services
  • ServiceNow
  • Desktop Support
  • Microsoft Windows
  • Network Support
  • Analysis skills
  • Supervising experience
  • Typing
  • Leadership
  • Contracts
  • Manufacturing
  • Warehouse experience
  • Marketing
  • Intake
  • LAN
  • Google Ads
  • Relationship management
  • Negotiation
  • B2B
  • B2B sales
  • Fair Housing regulations
  • IOS
  • Digital marketing
  • Customer support
  • Conflict management
  • Content creation
  • Social media management
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Certification

DEA Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft

Timeline

Customer Service Representative

Senture Connect
06.2023 - 08.2024

Apple Advisor

Majorel - Michigan
10.2022 - 02.2023

Recording Analyst and support

AMROCK - Detroit, MI
10.2020 - 01.2022

Direct Support Professional

AMROCK - Detroit, MI
10.2020 - 01.2022

Wingstop

Wingstop - Lincoln Park, MI
02.2020 - 05.2020

Customer Service Representative/Call Center

Chrysler Financial - Detroit, MI
10.2018 - 01.2020

Lawn Care

Raynards lawn service - Detroit, MI
06.2015 - 07.2016

High school -

Truman High School

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Davaughn Biles