Victoria West
Selbyville
Summary
Management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Arctic Heating & Air Conditioning
Berlin
07.2021 - Current
- Answered phone and assisted customer
- Assisted customers in person
- Scheduled reservations for customers
- Explained products and benefits
- Resolved payment and disputes
Front Desk Receptionist
Hampton Inn By Hilton
Beach
04.2021 - 06.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Updated customer accounts with add-on room charges, including restaurant use and room service bills.
Stocker
Rite Aid Distribution Center
Aberdeen
08.2020 - 12.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Overnight Stock Associate
Walmart
Oxford
03.2020 - 07.2020
- Unloaded arriving product stock and moved to store display areas.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Education
Thomas Mckean Highschool
Newark, DEHigh school diploma or GED -
Skills
- Communication skills
- Typing
- Computer operation
- Bussing
- Interpersonal skills
- Guest relations
- Sensitive Information Handling
- Customer service management
- Food service management
- Shelving of Products
- Google Suite
- Host/hostess experience
- Office administration
- Word processing
- Filing
- Providing information to customers
- Administrative experience
- Clerical experience
- Google Docs
- Time management
- Microsoft Outlook
- Customer support
- Microsoft Excel
- Customer service
- Front desk
- Office experience
- Phone etiquette
- Staff training
- Organizational skills
- Data entry
- Operations management
- English
- Telephone etiquette
- Guest services
- Decision-Making Abilities
- Guest Services
- Microsoft Office
Certification
Driver's License, 10/01/16, 09/30/24
Additional Information
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Arctic Heating & Air Conditioning
07.2021 - Current
Front Desk Receptionist
Hampton Inn By Hilton
04.2021 - 06.2021
Stocker
Rite Aid Distribution Center
08.2020 - 12.2020
Overnight Stock Associate
Walmart
03.2020 - 07.2020
Thomas Mckean Highschool