Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Victoria West

Selbyville

Summary

Management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Arctic Heating & Air Conditioning
Berlin
07.2021 - Current
  • Answered phone and assisted customer
  • Assisted customers in person
  • Scheduled reservations for customers
  • Explained products and benefits
  • Resolved payment and disputes

Front Desk Receptionist

Hampton Inn By Hilton
Beach
04.2021 - 06.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Updated customer accounts with add-on room charges, including restaurant use and room service bills.

Stocker

Rite Aid Distribution Center
Aberdeen
08.2020 - 12.2020
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Overnight Stock Associate

Walmart
Oxford
03.2020 - 07.2020
  • Unloaded arriving product stock and moved to store display areas.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.

Education

Thomas Mckean Highschool
Newark, DE

High school diploma or GED -

Skills

  • Communication skills
  • Typing
  • Computer operation
  • Bussing
  • Interpersonal skills
  • Guest relations
  • Sensitive Information Handling
  • Customer service management
  • Food service management
  • Shelving of Products
  • Google Suite
  • Host/hostess experience
  • Office administration
  • Word processing
  • Filing
  • Providing information to customers
  • Administrative experience
  • Clerical experience
  • Google Docs
  • Time management
  • Microsoft Outlook
  • Customer support
  • Microsoft Excel
  • Customer service
  • Front desk
  • Office experience
  • Phone etiquette
  • Staff training
  • Organizational skills
  • Data entry
  • Operations management
  • English
  • Telephone etiquette
  • Guest services
  • Decision-Making Abilities
  • Guest Services
  • Microsoft Office

Certification

Driver's License, 10/01/16, 09/30/24

Additional Information

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Customer Service Representative

Arctic Heating & Air Conditioning
07.2021 - Current

Front Desk Receptionist

Hampton Inn By Hilton
04.2021 - 06.2021

Stocker

Rite Aid Distribution Center
08.2020 - 12.2020

Overnight Stock Associate

Walmart
03.2020 - 07.2020

Thomas Mckean Highschool

High school diploma or GED -

Victoria West