Kevin Benway

• Led operational strategy, enhancing efficiency across all departments.
• Developed and implemented training programs for staff development.
• Streamlined inventory management processes, reducing overhead costs.
• Coordinated cross-functional teams to achieve organizational goals.
• Oversaw daily operations, ensuring compliance with industry standards and regulations.
• Evaluated performance metrics, driving continuous improvement initiatives across the organization.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.

Same as previous Parts and Service role.

• Managed parts inventory, ensuring optimal stock levels and accurate record-keeping.
• Developed service department efficiency through process enhancements and staff training initiatives.
• Collaborated with sales team to align service offerings with customer needs and industry standards.
• Implemented customer satisfaction programs, improving feedback mechanisms and response times.
• Established performance metrics for service staff, fostering accountability and excellence in service delivery.
• Oversaw warranty claims processing, ensuring compliance with manufacturer guidelines and timely resolutions.
• Optimized service scheduling processes, resulting in reduced wait times for customers needing repairs or maintenance work.
• Improved customer satisfaction by streamlining parts and service department processes.
• Collaborated with sales team to drive revenue growth from parts and service operations.
• Conducted regular staff meetings to foster open communication, teamwork, and problem-solving among employees.
• Implemented employee training programs for continuous skill development and improved job performance.

Same as previous General Manager position.