Kevin Bishop
Christiansburg,VA
Summary
A Technology Advocate with an emphasis upon learning new technologies to simplify and create more efficient, safer, and secure business processes. I have established leadership and technical experience in the information technology field with over 20 years of experience within higher education. One key area of focus is creating “Raving Fans” as customers.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant IT Director
Virginia Tech - College of Business
Blacksburg, VA
01.2014 - Current
- Pamplin College of Business IT department supports the users, technology, and security for seven departments and two centers. The colleges support two locations, one in Blacksburg, VA and one in Falls Church, VA.
- Maintaining the highest level of customer satisfaction
- Managing a 8-12 person team
- Support 350 F/S and 5000 Business Students utilizing ServiceNow Helpdesk ticketing system.
- Spearheaded cloud migration project from locally domain joined computers to Azure joined using Intune which reduced overall costs while improving access and deployment capabilities.
- Managed vendor relationships to negotiate cost-effective technology solutions for the organization.
- Securing and managing Computer Endpoints using University tools such as BigFix and Intune.
- Provide leadership with Desktop Support
- Strategic Technology planning for acquisition of new hardware and deployment
- Led and coordinated IT support services for the College of Science department of Economics
- Collaborate with Central IT and other IT departments on campus
Assistant IT Manager
Virginia Tech - Administrative Services/University Operations
Blacksburg, VA
01.2007 - 01.2014
- IT for Administrative Services includes the support of Facilities operations, capital design and construction, transportation services and parking, real estate management, campus police, and environment health and safety.
- Managed four IT Professionals and additional student wage
- Implemented “Raving Fans” customer service to improve end user relationships
- Simplified software cost by using Campus Agreements already in place
- Provisioning new virtualization technologies that drastically improved ROI
- Development of enterprise systems
- Strategic technology planning for faculty and staff
Computer Specialist
Roanoke County Public Schools
Roanoke, VA
01.2002 - 01.2007
- Roanoke County Public Schools Central IT served as the primary support for the Administration office and all K-12 Schools in the county.
- Assisted with implementation of Microsoft Active Directory
- File and printer Servers in each school
- Deployment of Windows Update Servers
- Implementation of school site backup and standardization procedures
- Deployment of software packages via Group Policy
- Deployment of 2500+ laptops each year
- Endpoint security on both F/S and Student devices
Education
Bachelor of Science - Cloud Computing - Microsoft Azure Track
Western Governors University
Salt Lake City, UT2028
Associate of Applied Science - Information Systems Technology
New River Community College
Dublin, VA05-2002
Skills
- Helpdesk
- Strategic Initiatives
- Group Policy
- Intune / Autopilot
- Active Directory / Entra ID
- ServiceNow
- BigFix
- Dell
- Microsoft Surface
- Windows
- MAC OS
- IT compliance
- Attention to detail
- Problem-solving abilities
- Hardware troubleshooting
- Teamwork and collaboration
Accomplishments
- Part of a nationally recognized, early 1:1 laptop initiative delivering take-home devices to all high school students (~6,000), implemented using enterprise PC management practices and played a key part of Group Policy creation for the laptops.
- Per an initiative directed by the Vice President for Administrative Services at Virginia Tech, myself and the Director of IT for the Transportation department were tasked to evaluate and execute the consolidation of multiple stand‑alone IT groups into a centralized IT organization. The initiative was successfully completed, resulting in what is now one of the largest and most robust IT departments on the Virginia Tech campus.
- Adopting “The future of work” for College of Business F/S by leading a college‑wide IT modernization strategy transitioning Pamplin College of Business to a laptop‑first, cloud‑identity (Entra ID) operating model. The transformation enabled flexible work, reduced operational friction through passwordless authentication, and accelerated device deployment while maintaining institutional security standards. Technology used: Microsoft Surface Laptop Hardware, Microsoft Entra ID, Microsoft Intune.
Certification
CompTIA A+
CompTIA Network+
Azure Fundamentals
Timeline
Assistant IT Director
Virginia Tech - College of Business
01.2014 - Current
Assistant IT Manager
Virginia Tech - Administrative Services/University Operations
01.2007 - 01.2014
Computer Specialist
Roanoke County Public Schools
01.2002 - 01.2007
Bachelor of Science - Cloud Computing - Microsoft Azure Track
Western Governors University
Associate of Applied Science - Information Systems Technology
New River Community College