Tyrone Tyson
Kyle,USA
Summary
Dynamic Program Specialist with over 20 years of experience in optimizing workflows, ensuring regulatory compliance, and enhancing quality assurance within health services programs. Proven track record of implementing standardized SOPs and data-driven process improvements that reduce project cycles and errors by 25%, while significantly improving client response times and satisfaction. Expertise in eligibility and benefits verification, correspondence and authorization processing, EHR concepts, and HIPAA-compliant records management. Committed to leveraging operational leadership to streamline program delivery and advance public health objectives.
Overview
21
21
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT II
GSG Talent Solutions
Texas
04.2026 - Current
- Examined and confirmed well completion documentation to maintain adherence to RRC guidelines.
- Executed comprehensive scanning and digitization of historical documents, ensuring organized indexing for improved retrieval.
- Directed response strategies for inquiries, significantly enhancing client satisfaction. Managed correspondence preparation to improve communication efficiency. Oversaw permit processing to ensure adherence to regulatory standards. Supervised maintenance of office equipment to maximize operational effectiveness.
- Directed data management and extraction from RRC systems to support streamlined field operations.
- Enhanced operational efficiency and ensured compliance with safety standards during assignment at Railroad Commission of Texas.
- Maintained and upgraded filing systems, resulting in improved document retrieval processes and increased organizational productivity.
- Facilitated executive scheduling and calendar management to maximize productivity and streamline operations.
LAYOFF / POSITION ELIMINATED
Career Break
Texas
05.2025 - 04.2026
- Due to a reduction in certain federal grant funding, the Department of State Health Services has implemented a plan to eliminate positions that will no longer have funding to support. The Immunization Department was identified for reduction.
- Pivoting to a new career opportunity due to the government layoff.
- During government layoff, began taking classes for my Cisco CCNA Certification.
- Offered a contract assignment with Railroad Commission of Texas. Contract began on April 07, 2026
PROGRAM SPECIALIST III
Texas Department of State Health and Human Services
Texas
12.2021 - 05.2025
- Led cross-functional teams to complete branch projects on schedule while improving process efficiency by 25%.
- Managed stakeholder inquiries and correspondence with accuracy to maintain compliance with department policies.
- Implemented standardized SOPs and quality controls to reduce errors and shorten project cycles by 25%.
- Ensured data protection and regulatory compliance while supporting operational and reporting needs.
- Implemented data-driven strategies that improved response times for customer inquiries, resulting in enhanced client satisfaction and service efficiency.
PROGRAM SPECIALIST III
Peak Performers
Texas
11.2020 - 12.2021
- Streamlined eligibility verification processes, reducing project completion time by 25%.
- Ensured regulatory compliance for immunization programs through routine audit preparation and documentation.
- Managed correspondence and authorization workflows to accelerate client response times.
- Executed project activities per policy, improving adherence and project delivery consistency.
- Evaluated program data to identify trends and gaps, informing strategic adjustments that boosted program effectiveness and participant satisfaction.
- On assignment at the Department of State Health Services Immunization unit.
ADMINISTRATIVE ASSISTANT I
Peak Performers
Texas
09.2020 - 11.2020
- Streamlined records management processes to ensure accurate order processing and maintained confidentiality.
- Improved scheduling and stakeholder communication to increase customer satisfaction and response consistency.
- Managed high-volume communications of 200+ inquiries to deliver timely resolutions across multiple teams.
- Redesigned clerical workflows to meet 100% of departmental deadlines through stronger organization and standardization.
- On assignment at The Office of the Texas Secretary of State.
DATA ENTRY OPERATOR III
Peak Performers
Texas
06.2020 - 08.2020
- Executed accurate data entry and records maintenance to support audit readiness and compliance, refining data accuracy by 15% while ensuring confidentiality and data security.
- Reviewed audit and exception reports to identify and resolve errors, collaborating with teams to improve processes and maintain compliance with regulatory guidelines.
- Upholding data integrity and availability of sensitive info. Supported goals for accurate documentation and responsive customer service.
- On assignment at the Texas Workforce Commission.
CUSTOMER CARE SPECIALIST SUPERVISOR
Accenture
Texas
12.2010 - 05.2020
- Led a customer care team handling high-volume Medicaid inquiries, cutting claim cycle time by 15%.
- Implemented standardized documentation and QA checks to ensure compliant responses and audit readiness.
- Streamlined provider enrollment operations and monthly processes to improve throughput and provider satisfaction.
- Trained staff on system and order-entry procedures to boost accuracy and operational performance.
- Cultivated a positive team environment, enhancing morale and fostering collaboration among customer care representatives.
- Streamlined claim processing protocols, achieving noticeable results in processing efficiency and customer satisfaction.
- Evaluated performance metrics to identify trends, leading to strategic adjustments that improved team productivity and service quality.
PROVIDER ENROLLMENT SPECIALIST SUPERVISOR
Accenture
Texas
09.2005 - 12.2010
- Oversaw provider enrollment operations with a focus on improving provider satisfaction by 20%.
- Analyzed and optimized enrollment workflows, resulting in improved efficiency across operations.
- Analyzed and refined processing workflows, resulting in a significant 25% decrease in provider processing time.
- Created comprehensive standard operating procedures and delivered onboarding training to ensure precise documentation and adherence to compliance requirements.
- Enhanced provider enrollment processes, leading to measurable improvements in turnaround times and increased overall efficiency across the team.
- Fostered a team-oriented environment through regular feedback sessions, promoting shared knowledge and skills that improved operational outcomes.
- Analyzed enrollment metrics to identify bottlenecks, enabling targeted interventions that resulted in a noticeable reduction in processing delays.
- Analyzed and improved provider enrollment workflows to achieve higher compliance standards and accuracy levels.
- Facilitated training sessions for new team members on enrollment protocols and systems usage.
Education
ASSOCIATE OF APPLIED SCIENCE - INFORMATION TECHNOLOGY AND NETWORKING
ITT Technical Institute
Austin, TexasASSOCIATE OF APPLIED SCIENCE - NETWORK SYSTEMS ADMINISTRATION
DeVry University
Austin, Texas04-2021
Skills
- HIPAA Compliance
- Data Entry
- Standard Operating Procedure
- Helpdesk
- Microsoft Office
- Microsoft Windows
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Avaya
- Zendesk
- SharePoint
- Salesforce
Accomplishments
- Technical Reports Accuracy Increased Improved data accuracy and compliance, enhancing record management processes by 15% through technical reports.
- Records Management Compliance Achieved Streamlined records management, ensuring 100% compliance with departmental standards and regulations every time.
- Data Entry Efficiency Boosted Enhanced workflow and data entry efficiency, reducing processing time by 25% through optimal technical procedures.
Timeline
ADMINISTRATIVE ASSISTANT II
GSG Talent Solutions
04.2026 - Current
LAYOFF / POSITION ELIMINATED
Career Break
05.2025 - 04.2026
PROGRAM SPECIALIST III
Texas Department of State Health and Human Services
12.2021 - 05.2025
PROGRAM SPECIALIST III
Peak Performers
11.2020 - 12.2021
ADMINISTRATIVE ASSISTANT I
Peak Performers
09.2020 - 11.2020
DATA ENTRY OPERATOR III
Peak Performers
06.2020 - 08.2020
CUSTOMER CARE SPECIALIST SUPERVISOR
Accenture
12.2010 - 05.2020
PROVIDER ENROLLMENT SPECIALIST SUPERVISOR
Accenture
09.2005 - 12.2010
ASSOCIATE OF APPLIED SCIENCE - INFORMATION TECHNOLOGY AND NETWORKING
ITT Technical Institute
ASSOCIATE OF APPLIED SCIENCE - NETWORK SYSTEMS ADMINISTRATION
DeVry University