VANESSA JAVIER
New York,United States
Summary
Healthcare operations professional with 10+ years of experience in patient access, scheduling systems, and administrative workflow optimization across large hospital systems. Experienced in Epic and Cerner platforms, with a strong focus on improving scheduling efficiency, coordinating care across departments, and supporting high-volume ambulatory operations. Adept at analyzing workflows, supporting system implementations, and enhancing patient access through process improvements.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
Icahn School of Medicine at Mount Sinai
New York
04.2022 - Current
- Manage complex patient scheduling across Epic, Cerner, and Eagle systems, coordinating high-volume ambulatory visits and procedures
- Optimize scheduling workflows by identifying inefficiencies and improving appointment coordination across multiple providers and departments
- Collaborate with clinical teams and administrative departments to align scheduling with provider capacity and patient demand
- Support system updates, scheduling adjustments, and operational changes to improve patient access
- Serve as a key point of contact for resolving scheduling conflicts and ensuring continuity of care
- Maintain and analyze scheduling data to ensure accuracy, reduce gaps, and improve utilization
Administrative Medical Coordinator
New York-Presbyterian Hospital
08.2018 - 10.2021
- Scheduled follow-up appointments and managed medical records requests, ensuring continuity of care and timely communication with patients and providers.
- Processed and maintained HIPAA-sensitive documentation and institutional forms with attention to accuracy and confidentiality.
- Assisted with insurance verification and claims preparation to support billing operations and accelerate reimbursement.
- Trained and mentored on scheduling workflows and system usage, improving onboarding efficiency and consistency
- Quickly learned Epic workflows during system transition and supported team members in adapting to new processes
Administrative Assistant I
Icahn School of Medicine at Mount Sinai (Temp)
New York
03.2018 - 11.2018
- Supported physicians and administrative teams with scheduling, documentation, and patient coordination.
Office Manager
Dr. Rhee Jai Cardiology
04.2011 - 09.2018
- Managed daily operations of a busy cardiology practice, including patient scheduling, billing coordination, and front-office patient relations.
- Supervised and trained a team of five staff to maintain efficient workflows and deliver high-quality patient service.
- Assisted with cardiovascular diagnostic testing (Holter monitoring, stress tests, echocardiograms, PAD testing) and ensured proper patient preparation and documentation.
- Oversaw scheduling strategy and patient flow for a high-volume cardiology practice Managed provider calendar to maximize patient access and minimize scheduling gaps
- Monitored billing and claims data to identify delays and improve reimbursement timelines
Education
Bachelor of Science - Human Relations
CUNY School of Professional Studies
New York, NY05-2026
Associate of Applied Science - Liberal Arts and Sciences
Queensborough Community College
Queens, NY01-2015
Skills
- Epic, Cerner, Allscripts Scheduling Systems
- Epic EHR (Registration, Scheduling, Billing)
- Epic Cadence (Appointment Scheduling)
- Epic Resolute (Billing & Accounts)
- Patient Access & Capacity Management
- Healthcare Operations & Access Center Support
- Cross-functional Coordination
- HIPAA Compliance
LANGUAGES
English (Native)
Spanish (Fluent)
Timeline
Administrative Assistant II
Icahn School of Medicine at Mount Sinai
04.2022 - Current
Administrative Medical Coordinator
New York-Presbyterian Hospital
08.2018 - 10.2021
Administrative Assistant I
Icahn School of Medicine at Mount Sinai (Temp)
03.2018 - 11.2018
Office Manager
Dr. Rhee Jai Cardiology
04.2011 - 09.2018
Bachelor of Science - Human Relations
CUNY School of Professional Studies
Associate of Applied Science - Liberal Arts and Sciences
Queensborough Community College