AMANDA PEREZ
Administrative Assistant
New York,NY
Summary
Administrative professional with 15+ years at Mount Sinai Health System in multi-site neurology operations. Delivered workflow optimization for insurance verification and Epic-based scheduling. Maintained compliance standards and increased efficiency for clinical teams and patient care delivery.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II
Mount Sinai Health System
New York, New York
09.2017 - Current
- Managed administrative workflows for multi-site neurology operations spanning an epilepsy center, lumbar puncture clinic, and dizzy clinic, supporting administrative needs and schedule management for 10+ physicians and clinical providers using Outlook and Epic Hyperspace.
- Verified insurance eligibility and secured pre-authorizations for diagnostic testing and medications to support timely patient care while reducing clinical workflow disruptions.
- Prepared, maintained, and updated confidential reports and documentation for physicians and clinical leadership, ensuring accuracy, discretion, and compliance with organizational standards.
- Collaborated with administration faculty, clinical teams, and external organizations to develop and implement efficient policies, workflows, and administrative systems.
- Trained new office support staff, ensuring consistent performance and efficient workflows in administrative support.
- Directed high-profile baseline assessment program, coordinating complex patient evaluations and maintaining compliance with concussion settlement requirements to generate $241,000 in program revenue.
- Managed end-to-end procurement of $23,800 in neuropsychological equipment, handling vendor negotiations, inventory audits, and cost-saving reordering strategies.
- Provided direct clinical support for non-invasive procedures, capturing patient vital signs and accurately scribing real-time clinical notes via Epic EMR.
Certified Medical Assistant
Mount Sinai Health System
Queens, New York
10.2011 - 09.2017
- Delivered quality healthcare services as a certified medical assistant with phlebotomy and electrocardiography credentials.
- Administered treatments and provided clinical education, contributing to improved patient outcomes.
- Managed high-volume patient care, consistently serving over 20 patients daily while maintaining quality under pressure.
Education
Bachelor of Science - Health Services Management
DeVry University
New York, NY01-2016
Associates of Science - Medical Assisting
ASA College
New York, NY01-2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Epic systems proficiency
- Appointment scheduling
- Insurance verification
- Pre-authorization
- Referral management
- Patient data entry
- Data reporting
- Billing support
- Medical terminology
- Microsoft Office Suite
- HIPAA compliance
- Cross-functional liaison
- Patient engagement
- Test and consult coordination
Timeline
Administrative Assistant II
Mount Sinai Health System
09.2017 - Current
Certified Medical Assistant
Mount Sinai Health System
10.2011 - 09.2017
Bachelor of Science - Health Services Management
DeVry University
Associates of Science - Medical Assisting
ASA College
Languages
English
Native/ Bilingual
Spanish
Limited