Kevin Black

Palmyra,Pa

Summary

Lift Truck Operator with 7 years in forklift operation and distribution logistics. Successfully reduces company costs through efficient, high quality work. Experienced with Hand picking and all aspects of shipping and distribution. Organized and detail-oriented while handling shipping-related record keeping and logistics.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Diligent Retail Sales Associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Overview

Certification

years of professional experience

Work History

Retail Sales Associate: Dairy/Meat/Produce Depts

Walmart

10.2019 - Current

Assisted customers with product selection, enhancing overall shopping experience.
Managed inventory levels, ensuring optimal stock availability for high-demand items.
Trained new team members on store policies and customer service best practices.
Streamlined checkout processes, reducing wait times and improving customer satisfaction.
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Assessed customer needs and utilized suggestive selling techniques to drive sales.

Grocery Manager

Grocery Outlet Bargain Market

08.2015 - 10.2019

Led inventory management processes to optimize stock levels and reduce waste.
Developed staff training programs to enhance customer service and operational efficiency.
Implemented promotional strategies to increase product visibility and sales performance.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Oversaw compliance with health and safety regulations, maintaining a clean and safe shopping environment.
Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Engaged customers and provided very high level of service and support, helping find desired products and items.

Lift Truck Operator: Loader/Unloader

Excel

11.2008 - 06.2015

Moved pallets of merchandise using electric forklifts and electric pallets.
Completed daily forklift safety checklists.
Located proper slots on storage racks and set pallets in place with forklift.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor.
Wrapped pallets in plastic wrap and attached merchandise tags.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Maneuvered forklift safely in congested and confined areas.
Communicated with floor managers to determine merchandise placement.
Handled multiple tasks simultaneously to maximize work efficiency.
Inspected items for damage and performed temperature and quality checks.
Loaded, transported and stacked materials.
Checked accuracy of merchandise signs.
Kept accurate records of all incoming and outgoing shipments.
Inspected product load for accuracy and safely transported it around the warehouse.
Manually counted the number of picked and packaged orders for any loss.

Education

High School Diploma -

Reading Senior High School

Reading, PA

06.1997

Skills

Certified Forklift Operator
General laborer
Inspections
Team player
Assembly line experience
Safe driver
Flexible schedule

Lifts up to 60 pounds
Shipping and receiving expert
Efficient data entry
Packing and scanning
Customer service
Teamwork and collaboration

Accomplishments

Awarded “Employee of the Month” in [2019].