Kevin Boeckman
Palm Bay,FL
Summary
Proven leader in operational efficiency and customer satisfaction at City of Palm Bay, adept in operations management and staff motivation. Streamlined processes to reduce waste, enhanced team performance through effective training, and resolved customer complaints, prioritizing loyalty. Skilled in performance improvements and customer relationship development, consistently achieving and exceeding targets.
Overview
23
23
years of professional experience
Work History
Operations Division Manager
City of Palm Bay
2022.01 - 2024.05
- Controlled costs by streamlining operations and reducing waste.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Handled escalated complaints involving division operations and work of personnel under supervision.
Customer Service Manager
City of Palm Bay
2006.03 - 2022.01
- Followed through with client requests to resolve problems.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Engineering Inspector
City of Palm Bay
2001.03 - 2006.03
- Applied safety philosophy and program to operations.
- Performed field inspections and design calculations, verified accuracy of dimensions and project data and examined workmanship for conformity to standards.
- Communicated clearly and concisely.
- Worked under supervision of project manager.
Education
Bachelor of Arts - Public Administration
University of Central Florida
Orlando, FL12.2006
Skills
- Performance Improvements
- Sales Leadership
- Sales management
- Operations Management
- Customer relationship development
- Staff Training and Development
- Staff Motivation
Timeline
Operations Division Manager
City of Palm Bay
2022.01 - 2024.05
Customer Service Manager
City of Palm Bay
2006.03 - 2022.01
Engineering Inspector
City of Palm Bay
2001.03 - 2006.03
Bachelor of Arts - Public Administration
University of Central Florida
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