Kevin Boeckman
Palm Bay
Summary
Dynamic professional manager with extensive experience leading high-performing teams and driving exceptional results in fast-paced environments. Strong emphasis on team collaboration, adaptability, and alignment with organizational goals ensures successful execution of strategic initiatives. Proficient in strategic planning, performance management, and process improvement, consistently enhancing operational efficiency. Recognized as a reliable leader with a proven track record of delivering consistent results while cultivating a positive and productive workplace culture.
Overview
23
23
years of professional experience
Work History
Operations Division Manager
City of Palm Bay
01.2022 - 05.2024
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Identified areas of improvement in operational workflows to better align resources with organizational goals.
- Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
Customer Service Manager
City of Palm Bay
03.2006 - 01.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
Engineering Inspector
City of Palm Bay
03.2001 - 03.2006
- Applied safety philosophy and program to operations.
- Performed field inspections and design calculations, verified accuracy of dimensions and project data and examined workmanship for conformity to standards.
- Conducted comprehensive reviews of engineering plans prior to construction, minimizing potential risks and delays throughout the project lifecycle.
Education
Bachelor of Arts - Public Administration
University of Central Florida
12-2005
Skills
- Sales and marketing expertise
- Staff training and development
- Customer relationship development
- Operations management
Timeline
Operations Division Manager
City of Palm Bay
01.2022 - 05.2024
Customer Service Manager
City of Palm Bay
03.2006 - 01.2022
Engineering Inspector
City of Palm Bay
03.2001 - 03.2006
Bachelor of Arts - Public Administration
University of Central Florida
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