Kevin Boxly
Kansas City,MO
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Occupational Health Coordinator
Abbott
10.2021 - 05.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Acted as first point of contact and set appointments for prospective clients.
- Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with laws and regulations.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
Customer Service Representative II
Centrinex
06.2019 - 03.2020
- Collaborated with stakeholders to manage loan files and databases and prepare general correspondence.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Evaluated approvals against established bank and government lending standards.
- Looked over and approved various types of loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
Customer Service Representative II
American National Insurance Co
10.2015 - 10.2018
- High volume inbound and outbound calls
- Processing Life & Annuity death and disability claims
- Solving complex customer inquiries using advanced documenting and informational systems.
- Troubleshooting and resolving claim discrepancies while facilitating completion.
Customer Service Representative
ACCENT Marketing
08.2011 - 08.2013
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- High volume inbound call center for Sprint Wireless customer service.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT09.2023
Skills
- Quick Data Analyst
- MS Office Suite
- Exceptional communication skills
- Critical Thinking and Analysis
- Financial Management and Reporting
- Financial Statements Expertise
- Attention to Detail
- Strong Organizational Skills
- Customer Account Management
- Business Development Understanding
- Administrative and Office Support
- Policy and Procedure Adherence
Timeline
Occupational Health Coordinator
Abbott
10.2021 - 05.2023
Customer Service Representative II
Centrinex
06.2019 - 03.2020
Customer Service Representative II
American National Insurance Co
10.2015 - 10.2018
Customer Service Representative
ACCENT Marketing
08.2011 - 08.2013
Bachelor of Science - Accounting
Western Governors University
Similar Profiles
ALEXANDRE M TCHIBASSAALEXANDRE M TCHIBASSA
Machine Operator at AbbottMachine Operator at Abbott
JOSHUA BILECKYJOSHUA BILECKY
Quality Engineer at ABBOTTQuality Engineer at ABBOTT
Balaji LBalaji L
Talent Acquisition Manager - South at AbbottTalent Acquisition Manager - South at Abbott
Mohana VakkalagaddaMohana Vakkalagadda
Sr. Lead SQA Analyst at AbbottSr. Lead SQA Analyst at Abbott
Robin ThomasRobin Thomas
Legal Assistant at Waits & BrownleeLegal Assistant at Waits & Brownlee