Kevin Brandow
Telecommunications Technician
Virginia Beach,VA
Summary
Meticulous Satellite Technician with outstanding dedication to high-quality and long-lasting work. Proven history of providing accurate quotes and best-in-class customer service. Bringing six years of experience managing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
UHF SATCOM SME
US Navy
Norfolk, VA
02.2019 - Current
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Gave customers accurate quotes on satellite repair and installation packages.
- Monitored UHF communication plan and radios for 2 UHF SATCOM footprints
- Troubleshot and diagnosed issues in order to determine appropriate repair procedures.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Coordinated installation of new users and relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Worked closely with network and server engineers to deliver quality service.
- Configured internet connections, routers and wireless access for devices.
System Administrator
US Navy
Mayport, FL
08.2016 - 12.2018
- Established network specifications and analyzed workflow, access, information and security requirements.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Provided second-level support for server-class systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
Education
High School Diploma -
Bloomingdale High School
Valrico, FL 08.2008 - 05.2012
Skills
Preventive Maintenance
System configuration
Product knowledge
Troubleshooting skills
Customer Relations
User training
Systems analyzation
Problem Solving
Accomplishments
- Collaborated and lead troubleshooting with team of 4 NIWC system engineers in the restoral of critical UHF services that were essential for communication across 4 Area of Responsibilities.
- Provided over 300 hours of training to 84 watch standers on troubleshooting, analysis, and monitoring of over 46 UHF radios and 10 UHF communication plans.
- Personally documented and resolved more than 550 trouble tickets relating to both Telecommunications and Network Administration.
- Managed team of 8 sailors and was responsible for managing workflow, qualifications, and 8,560 preventive maintenance hours.
- Was personally awarded by the Navy four times for going beyond expectations during the troubleshooting and correction of four different server failures, two LAN migrations, integration of a separate network, errors in communication plan, and rebuilding of TS/SCI router configuration.
Timeline
UHF SATCOM SME
US Navy
02.2019 - Current
System Administrator
US Navy
08.2016 - 12.2018
High School Diploma -
Bloomingdale High School
08.2008 - 05.2012