Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Logan Davis

Aberdeen Proving Ground,MD

Summary

Experienced Satcom/IT professional and Marine Veteran with a career reflecting a strong technical foundation. Highly motivated to leverage expertise in various technical and supervisory positions to provide dedicated service in a civilian position. Qualifications includes comprehensive classroom and on the job training on maintenance practices, preventative maintenance standards, troubleshooting, repair, and resource management. Maintains focus under pressure while implementing technical solutions to maximize system availability and minimize unplanned outages for customers.

Currently work as a SATCOM Helpdesk Supervisor for Linchpin Solutions. Prior to working for Linchpin Solutions as a SATCOM Contractor, I served as a SATCOM Systems operator for the USMC for 4 years. Current clearance: SECRET

Overview

2
2
years of professional experience
1
1
Certification

Work History

SATCOM Helpdesk Supervisor

Linchpin Solutions
Aberdeen Proving Ground, MD
01.2024 - Current
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained personnel on the use of satellite communication systems and associated equipment.
  • Created new strategies for improving customer service standards within the organization.
  • Performed installation, testing and troubleshooting of SATCOM systems and equipment.
  • Provided technical support for customers regarding satellite communications systems.
  • Maintained records of all maintenance operations performed on site.
  • Identified faults in hardware or software and resolved them promptly.
  • Installed antennas, cabling, modems, routers and other related equipment.
  • Analyzed system logs to identify any potential issues with the SATCOM system.
  • Collaborated with vendors to resolve complex technical issues related to satellite communications systems.
  • Inspected antennae sites for proper alignment and calibration of equipment.
  • Replaced defective components in order to restore functionality of SATCOM systems.
  • Ensured compliance with safety regulations while performing maintenance tasks.
  • Documented detailed reports about all activities carried out during service calls.
  • Provided technical guidance to junior technicians when needed.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.

SATCOM Technician

Linchpin Solutions
Aberdeen Proving Ground, MD
04.2023 - 01.2024
  • Provided technical support for customers regarding satellite communications systems.
  • Performed advanced troubleshooting and diagnostic procedures to find root causes and devise corrections.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Maintained open communication with team members, resulting in successful project outcomes.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed installation, testing and troubleshooting of SATCOM systems and equipment.
  • Identified faults in hardware or software and resolved them promptly.

HVAC Technician

Automatic Climate
12.2022 - 04.2023
  • Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
  • Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
  • Diagnosed and identified faulty components in malfunctioning HVAC systems using specialized testing tools.
  • Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.

Injection Molding Machine Supervisor

Rice Industries
09.2022 - 12.2022
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.

Satellite Communications Operator/ Radio Operator

United States Marine Corps
2018 - 2022
  • Responsible for all technical aspects of satellite equipment installation, operations, configuration, and alignment in order to keep lines of communication up and running
  • Maintained the SATCOM Forward Command Element for the 31st MEU as the SAT Chief for all deployments
  • Received hands-on training in the inspection, troubleshooting, and preventive maintenance
  • Install, operate, and maintain ground terminals, systems, and networks that keep the team members updated, informed, and situationally aware
  • Operate radio equipment in order to communicate with ships and other remote operations
  • Turn controls or throw switches in order to activate power, adjust voice volume and modulation, and set transmitters on specified frequencies
  • Worked in the Richmond, VA marketing recruiter future officers
  • Developed documentations for the SL3 binder contributing to the training of officers and usage of equipment
  • Utilized problem-solving skills to troubleshoot and fix downed terminals
  • Attended daily meetings to give analysis reports
  • Managed the upgrade of software in the communications equipment
  • Conducted preventative maintenance checks on all satellite equipment regularly.
  • Developed training materials for users on the operation of satellite communications systems.
  • Monitored and maintained communication systems, including satellite networks.
  • Troubleshot communications problems to identify source and remedy malfunctions.

Front End Supervisor

Food Lion
Statesville, NC
2017 - 2018
  • Delivered outstanding customer service during customer checkout at the cash register
  • Scanned and bagged items
  • Kept cash register area clean
  • Opening and closing duties, including finalizing all the receipts from the registers.
  • Conducted regular performance evaluations of front end personnel.
  • Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
  • Provided excellent customer service by assisting customers with their needs or inquiries.

Senior Customer Service Representative

GameStop
Statesville, NC
2016 - 12.2017
  • Delivered outstanding customer service
  • Processed and conducted new and existing inventory
  • Developed visual presentations for customers
  • Kept cash register area clean
  • Opening and closing duties, including finalizing all the receipts from the registers.

Education

Some College (No Degree) - Information Assurance And Cybersecurity

Harford Community College
Bel Air, MD

Skills

  • Troubleshooting Skills
  • Advanced Troubleshooting
  • Preventive Maintenance
  • Technical Support
  • Satellite Communications
  • Information Technology
  • Creativity and Innovation
  • Telecommunications
  • HelpDesk Customer Service
  • Operations Management
  • Complex Problem-Solving
  • Training and mentoring
  • Team Management

Certification

Career Essentials in System Administration by Microsoft and Linkedln - 2023

Career Essentials in Data Analysis by Microsoft - 2024

Certified Customer Service Professional (CCSP) by Zendesk - 2023

Customer Service Representative by HDI - 2024

Custom

References available upon request.

Timeline

SATCOM Helpdesk Supervisor

Linchpin Solutions
01.2024 - Current

SATCOM Technician

Linchpin Solutions
04.2023 - 01.2024

HVAC Technician

Automatic Climate
12.2022 - 04.2023

Injection Molding Machine Supervisor

Rice Industries
09.2022 - 12.2022

Satellite Communications Operator/ Radio Operator

United States Marine Corps
2018 - 2022

Front End Supervisor

Food Lion
2017 - 2018

Senior Customer Service Representative

GameStop
2016 - 12.2017

Some College (No Degree) - Information Assurance And Cybersecurity

Harford Community College

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Logan Davis