Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevin Brod

Norton

Summary

Experienced account manager with a strong track record of cultivating client relationships and improving customer satisfaction. Successful in driving revenue growth through strategic account management and cross-functional collaboration. Skilled at analyzing client needs and delivering tailored solutions, leading to increased client retention and positive business outcomes.

Overview

9
9
years of professional experience

Work History

Account / Admission’s Manager

CommuniCare
01.2024 - Current
  • Independently managed and developed over 10 accounts across 3 states.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Accomplished multiple tasks within established timeframes.


Occupational Therapist

Bayada
03.2023 - 01.2024
  • Collaborated with interdisciplinary team members including physician's, clients, and families for comprehensive patient care and optimal results.
  • Meticulously reviewed records and referrals to determine and implement best treatment methods.
  • Supervised services provided by Occupational Therapy assistant.
  • Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.

Clinical Liaison / Business Development

Cleveland Clinic Rehabilitation Hospital
11.2021 - 03.2023
  • Independently completed marketing strategies to develop and maintain relationships within the medical community
  • Built strong relationships with physicians, discharge planners, and families
  • Received several ‘Living the Select Medical Way’ recognitions for exemplifying company cultural behaviors, including customer service. Including recognition from the Medical Director at Cleveland Clinic Rehabilitation Hospital Beachwood.
  • Responded to and investigated complaints and concerns of patients.
  • Evaluated patient satisfaction and made suggestions for changes or improvements.
  • Streamlined the referral process for smoother patient transitions into post-acute care settings through meticulous documentation and timely communication.

Occupational Therapist- Outpatient/Acute Care

Western Reserve Hospital
11.2016 - 11.2021


  • Collaborated with physicians, medical professionals, and clients daily.
  • Supervised occupational therapy assistants by overseeing their work and facilitating professional development through mentoring.
  • Mentored occupational therapy students during clinical rotation, fostering professional growth and development.
  • Developed process improvement strategies
  • Advocated for patients' needs, securing necessary resources and support services to aid in their rehabilitation.
  • Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.

Education

Occupational Therapy Doctorate -

University of Toledo Health Science Campus
10.2007

Skills

    PROFESSIONAL

    Customer relationship management Detailed oriented with a strong work ethic Deliver exception customer service Critical thinking and Problem-solving Conflict resolution Marketing Strong written and verbal communication skills Manage competing priorities and time management Passion for building professional relationships Strong organizational skills Mentoring

    INDUSTRY KNOWLEDGE

    MS Office Proficiency EPIC Systems Careport Health WellSky Point Click Care

Timeline

Account / Admission’s Manager

CommuniCare
01.2024 - Current

Occupational Therapist

Bayada
03.2023 - 01.2024

Clinical Liaison / Business Development

Cleveland Clinic Rehabilitation Hospital
11.2021 - 03.2023

Occupational Therapist- Outpatient/Acute Care

Western Reserve Hospital
11.2016 - 11.2021

Occupational Therapy Doctorate -

University of Toledo Health Science Campus

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