Kevin Brown
North Canton
Summary
Focused Customer Service Manager with 17 years of success in developing high performing teams. Background in Operations and Asset Protection. Strong understanding of metrics to help focus on business and drive results through Customer Experience and Operational Excellence. Focus on creating strong relationships throughout company to help become global leader.
Overview
17
17
years of professional experience
Work History
Regional Asset Protection Manager
Rite Aid
03.2021 - 02.2024
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
Manager of Sales and Customer Service
Macy's
08.2007 - 03.2021
- Worked with total store team as Global Leader to help drive results .
- Drives results of sales team though constant coaching and leadership.
- Innovative thinker within operations and business management to solve problems and improve company outcomes.
- Strong focus on total customer experience to help drive sales results and repeat business.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Loss Prevention Supervisor
Macy's
08.2007 - 03.2021
Receiving Team Manager
Macy's
08.2007 - 03.2021
Operations and Asset Protection Manager
Macy's
08.2007 - 03.2021
Loss Prevention Detective
Macy's
08.2007 - 03.2021
Store Manager Backstage
Macy's
08.2007 - 03.2021
Education
High School Diploma -
Valley Forge High School
Parma Heights, OHSkills
- Personnel training and development
- Asset Protection
- Operations
- Talent Development
- Logistics policies and procedures
Timeline
Regional Asset Protection Manager
Rite Aid
03.2021 - 02.2024
Manager of Sales and Customer Service
Macy's
08.2007 - 03.2021
Loss Prevention Supervisor
Macy's
08.2007 - 03.2021
Receiving Team Manager
Macy's
08.2007 - 03.2021
Operations and Asset Protection Manager
Macy's
08.2007 - 03.2021
Loss Prevention Detective
Macy's
08.2007 - 03.2021
Store Manager Backstage
Macy's
08.2007 - 03.2021
High School Diploma -
Valley Forge High School
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