Kevin Buenviaje
Santee,CA
Summary
Committed to strategic security planning and delivery of large-scale objectives while maintaining highest levels security service and client managing administrative, planning and team leadership aspects of successful security operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Luxury Retail Service Manager
Allied Universal
03.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, supervisors to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved branch goals by developing and executing strategic plans and performance metrics.
- Built high-performing security professionals through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal branch financial performance.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired security professionals and implemented mentoring program to promote positive feedback and engagement.
- Resolved customer complaints in professional and timely manner.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used security expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Boosted customer satisfaction by implementing efficient security service strategies and addressing customer concerns promptly.
Operations Manager
Allied Universal
03.2021 - 03.2023
- Ensures the proper staffing and post assignments are strategically placed during all shift hours.
- Overall responsible for all security field operations
- Develops and leads a training curriculum for security supervisors and staff
- Assist in the development and oversight of all patrol and standing guard responsibilities
- Assignment of all security supervisors with proper training and instructions
- Responsible for all building post orders for all the accounts under my book of business
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Responsible for ensuring all security policies and procedures are followed by all employees.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Interacted well with customers to build connections and nurture relationships.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Guard Management Inc
10.2011 - 03.2021
- Strategic planning: Developing and executing short-term and long-term plans, and making recommendations to the client.
- Security policies and procedures: Developing, implementing, and maintaining security post orders accurately.
- Security protocols: Managing security protocols to protect company property and personnel
- Security initiatives: Developing and implementing security-related initiatives, such as access control, CCTV systems, incident reporting, and locking systems
- Risk assessments: Conducting risk assessments to identify vulnerabilities and devise security measures using CPTED analysis.
- Training: Developing and leading training programs for security staff and supervisors
- Budgeting: Controlling security operations budgets and NBOT hours.
- Staffing: Ensuring proper staffing and post assignments during shift hours for all the accounts.
- Recruiting and hiring security personnel.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Retail Associate
Albertsons
01.2006 - 01.2011
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
Criminal Justice -
Irvine Valley College
Irvine, CASkills
- Team Leadership
- Customer Service
- Employee Training and Development
- Service Quality Management
Certification
- Red Cross CPR and First Aid Instructor
- American Safety & Health Institute Adult First Aid
- American Safety & Health Institute Pediatric First Aid
- American Safety & Health Institute CPR/AED All Ages
Awards
Allied Universal Account Owner Of The Year (2023)
Timeline
Luxury Retail Service Manager
Allied Universal
03.2023 - Current
Operations Manager
Allied Universal
03.2021 - 03.2023
Operations Manager
Guard Management Inc
10.2011 - 03.2021
Retail Associate
Albertsons
01.2006 - 01.2011
Criminal Justice -
Irvine Valley College
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