Kevin Burney
Capitol Heights,MD
Summary
Experienced person with a professional, hard-working nature welcoming the challenge to learn and develop new skills on the job. Personable and self- motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Talented Assistant Manager with excellent conflict resolution skills and more years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in operations and proficient in all task Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Manager
Footlocker, Foot Action, And Kids Footlocker
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Meter Reader
WSSC
Hyattsville , MD
08.2021 - 06.2025
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Repaired non-functioning meters and tested to verify operational status.
- Increased customer satisfaction rates by Number% through effectively communicating meter statuses and functionality with customers.
- Monitored collection data to collect over $Amount in past-due bills.
- Visited Number Type meters daily and kept detailed informational records.
- Answered questions regarding meter readings and deescalated over Number situations regarding tickets or other information.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
Armed Special Police Officer
Black Falls
Washington , DC
05.2021 - 07.2021
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Performed routine inspections of critical infrastructure components, identifying potential issues before they escalated into major problems.
Exterminator Tech
EJ's Pest Control
Washington, DC , DC
08.2020 - Current
- Factored in current climate and property specifications when preparing and applying chemicals.
- Removed debris such as webs and nests from property to support comprehensive pest control strategies.
- Conducted property and building walk-throughs to assess conditions, identify infestations and isolate sources.
- Deployed physical baits, glue boards and traps to catch and eliminate interior pests.
- Calculated expected costs, obtained payment and provided customers with documentation to maintain accounting accuracy.
- Completed required treatment documentation while on-site and returned paperwork to office for processing.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
- Provided excellent customer service throughout the entire process from initial consultation to final treatment confirmation.
- Utilized integrated pest management techniques to minimize environmental impact while effectively addressing pest problems.
Security Officer
Spy Museum
Washington, DC
07.2019 - 03.2020
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Monitored central alarm systems for fire, intrusion and duress alarms and responded to [Number] emergencies weekly.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of [Number] employees and visitors daily.
- Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
Store Manager
Shoe City
Washington, DC , DC
10.2016 - 03.2019
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Line Cook Manager
Red Robin
Falls Church, VA
01.2014 - 10.2016
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Provided attentive service and proactively assessed guest needs.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Set up advertising signs and displays on shelves, counters and tables.
- Greeted customers and answered any questions.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Syep - Front Desk Agent
Syep - Custodian
Washington, DC
06.2012 - 09.2020
- Sanitized bathrooms, showers and locker rooms.
- Inspected facility and grounds and picked up any trash.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Operated compactors and balers to discard cardboard boxes and trash.
- Syep - Groundskeeper Capital Heights, Maryland.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Followed planned landscaping designs to determine where to lay sod, sow grass and where to plant flowers and foliage.
- Disposed of debris, trash, and recyclable materials appropriately and promptly.
- Inspected facility and building grounds to identify areas requiring maintenance and repair or posing safety hazards.
- Washington, DC.
- Welcomed each patient pleasantly and provided desk sheet for sign-in.
- Assisted other hotel personnel in various capacities including overseeing the entire front desk when the manager was unavailable and handling purchases at the gift shop when it was short-staffed.
Housekeeper
Mama D Cleaning
Washington , DC
01.2010 - 12.2013
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Verified cleanliness and organization of storage areas and carts.
- Kept building entryway glass clean and polished for professional presentation.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Removed waste paper and other trash from premises to designated area.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked [Number] rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Picked up trash from parking lot and garden areas to keep those areas free of debris.
- Polished glass surfaces and windows.
- Changed bed linens and collected soiled linens for cleaning.
Education
High School Diploma -
Eastern Senior High School
Washington, DC05.2015
Skills
- Safety-oriented
- Self-starter
- Safety regulations
- Superb surveillance skills
- English fluency
- Keen observer
- Attention to detail
- Work ethic
- Emergency response
- Self-motivated
- Team leadership
- Staff development
- Attention to detail
- Clients
- Customer service
- DC
- Doors
- English
- First-aid
- Team leadership
- Listening
- Materials
- Personnel
- Protocols
- Safety
- Self-motivated
- Self-starter
- Staff development
- Strategy
- Room assignments
- Conflict Resolution
- Decision-Making Abilities
- Guest services
- Time management
- Providing Information
- Housekeeping
Certification
- CPR and Aed License - 3 years
- Certified armed spo , rbtg - 3 years
- Baton Training - 3 years
- Handcuff Training - 3 years
- Oc spray License - 3 years
Timeline
Store Manager
Footlocker, Foot Action, And Kids Footlocker
11.2021 - Current
Meter Reader
WSSC
08.2021 - 06.2025
Armed Special Police Officer
Black Falls
05.2021 - 07.2021
Exterminator Tech
EJ's Pest Control
08.2020 - Current
Security Officer
Spy Museum
07.2019 - 03.2020
Store Manager
Shoe City
10.2016 - 03.2019
Line Cook Manager
Red Robin
01.2014 - 10.2016
Syep - Front Desk Agent
Syep - Custodian
06.2012 - 09.2020
Housekeeper
Mama D Cleaning
01.2010 - 12.2013
- CPR and Aed License - 3 years
- Certified armed spo , rbtg - 3 years
- Baton Training - 3 years
- Handcuff Training - 3 years
- Oc spray License - 3 years
High School Diploma -
Eastern Senior High School
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