Kevin Calix
Carlstadt,NJ
Summary
Dynamic professional with a proven track record in customer service and management, notably at Jet Aviation. Excelled in enhancing client satisfaction and streamlining operations, demonstrating exceptional problem-solving skills and a positive attitude. Achieved significant improvements in team communication and operational efficiency, underscoring a commitment to excellence and organizational prowess.
Overview
18
18
years of professional experience
Work History
Ground Support Agent
Jet Aviation
2010.04 - 2022.09
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Transferred packages and other baggage from aircraft
- Attended Clients personal needs and requests
- Assisted with aircraft and hangar cleaning
Assistant Operations Manager
Lord & Taylor
2005.10 - 2007.05
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Loss Prevention
Sales Associate
JR Cigar
2004.09 - 2007.03
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Buisness
Bergen Community College
Paramus, NJ05.2009
High School Diploma -
Bergen County Technical Schools
Hackensack, NJ06.1999
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Organization
- Management
Affiliations
- The Masonic Grand Lodge of New Jersey
Timeline
Ground Support Agent
Jet Aviation
2010.04 - 2022.09
Assistant Operations Manager
Lord & Taylor
2005.10 - 2007.05
Sales Associate
JR Cigar
2004.09 - 2007.03
No Degree - Buisness
Bergen Community College
High School Diploma -
Bergen County Technical Schools
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