Results-driven Team Leader with expertise in staff training, shift scheduling, and conflict resolution. Proven ability to enhance productivity through process improvements and foster a positive team environment.
Work History
Team Leader
7 Years 2 Months
Sky Zone Gilroy | 06.2019 - Current
Led team in daily operations, ensuring safety and customer satisfaction.
Trained new staff on operational procedures and customer service standards.
Implemented process improvements that enhanced workflow efficiency.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Coordinated scheduling to optimize resource allocation and minimize downtime.
Managed inventory control, reducing waste through effective stock management.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Golf Service Attendant
4 Months
CordeValle | 04.2023 - 08.2023
Provided exceptional customer service to enhance guest experiences on the golf course.
Managed practice range facilities effectively by supplying fresh balls, maintaining hitting stations, and ensuring safety guidelines were followed.
Helped maintain a well-run bag room operation with organized storage solutions for members'' clubs.
Maintained golf carts and equipment for optimal performance and safety standards.
Assisted in organizing tee times and managing player flow during peak hours.
Collaborated with team members to ensure cleanliness and readiness of facilities.
Education
High School Diploma
Monte Vista Christian School | Watsonville, CA | 05-2021