Kevin Casasola
North Hills,CA
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
5
5
years of professional experience
Work History
Cashier
Home Depot
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Freight Handler
Lowes Home Improvment
10.2022 - 11.2023
- Enhanced warehouse efficiency by streamlining freight handling processes and implementing organizational systems.
- Reduced shipment delays through diligent tracking of incoming and outgoing shipments, ensuring timely deliveries.
- Maintained a safe work environment by adhering to safety protocols and conducting regular equipment inspections.
- Assisted in inventory management, accurately updating the database with incoming and outgoing stock information.
- Operated various types of heavy machinery for efficient movement of goods within the warehouse, reducing manual labor demands, including Order Picker,Forklift,and the Reach.
Meat department/Cashier
Food 4 Less
03.2021 - 08.2022
- As a member of the meat department I had to make sure that all foods which were going to be stocked had to be non-expired and fully packaged then placed on the sales floor.
- Help customer If and when help is needed
- Order new loads if supplies were low.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service/Cashier
Target
10.2018 - 02.2021
- Helping guest with exchanges
- Making sure to find workarounds when items are out of stock.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06.2018
Skills
- Cash Register Operation
- Returns Processing
- Customer Assistance
- Payment Collection
- Customer Service
- Refund Handling
Languages
English
Spanish
Timeline
Cashier
Home Depot
11.2023 - Current
Freight Handler
Lowes Home Improvment
10.2022 - 11.2023
Meat department/Cashier
Food 4 Less
03.2021 - 08.2022
Customer Service/Cashier
Target
10.2018 - 02.2021
High School Diploma -
Birmingham Community Charter High School