Kevin Castillo
Mesa,AZ
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
4
4
years of professional experience
Work History
Warehouse Driver
SSP
02.2023 - Current
- Minimized loss or damage incidents during transportation by securing cargo properly within vehicle compartments using appropriate restraints, padding materials, and weight distribution techniques.
- Prepared for loading operations by assembling necessary equipment such as pallet jacks, hand trucks, or forklifts according to specific job requirements at each warehouse location.
- Expedited shipping processes by accurately preparing documentation such as packing slips, bills of lading, and freight manifests for each delivery assignment.
- Ensured timely deliveries by creating optimized routes based on customer locations and delivery schedules.
Warehouse Worker
Amazon
11.2023 - 01.2024
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
Retail Sales Worker
Walmart
04.2023 - 10.2023
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Assisted with inventory management, ensuring accurate product counts and timely restocking.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
Busser
Great Wolf Lodge Resort
02.2022 - 04.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Cashier
Automotores Continental
08.2021 - 01.2021
- Manage transactions with customers
- Scan products and ensure accurate pricing
- Take cash, credit and debit payments
- Issue receipts, refunds, change or tickets
- Resolve customer complaints and concerns
Call Center Sales Representative
American Call Center
11.2020 - 01.2022
- Answering customers calls, responding to emails, and providing solutions to customer issues
- Processing customer order, payments, deposits, withdrawals, transfers, and loan payments
- Updating customer records in the database
- Following up with customer to ensure satisfaction
- Monitoring customer feedback and suggesting improvements
- Identifying and escalating customer service issues
Education
GED -
Westwood High School
Mesa, AZ01.2023
High School Diploma -
San Jose La Salle
Guayaquil, Ecuador01.2016
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Shipping and receiving
- Heavy Lifting
- Pallet Jack Operation
- Safe driver
- Punctual and Reliable
- Customer Service
- Customer Assistance
- Excel
- FLUENT IN Spanish
Languages
English
Professional Working
Timeline
Warehouse Worker
Amazon
11.2023 - 01.2024
Retail Sales Worker
Walmart
04.2023 - 10.2023
Warehouse Driver
SSP
02.2023 - Current
Busser
Great Wolf Lodge Resort
02.2022 - 04.2022
Cashier
Automotores Continental
08.2021 - 01.2021
Call Center Sales Representative
American Call Center
11.2020 - 01.2022
GED -
Westwood High School
High School Diploma -
San Jose La Salle
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