Movies
Kevin Caughman
IT/Restaurants
Mt Pleasant,SC
Summary
Energetic, detail-oriented self-starter with strong analytical and problem-solving skills. Customer service background as a foundation for excellent user support and soft skills.
Overview
13
13
years of professional experience
Work History
Desktop Support Specialist
Maymont Homes
03.2023 - 09.2024
- Coordinated with vendors for timely delivery and installation of hardware components, reducing delays in equipment availability.
- Reduced downtime by proactively troubleshooting and resolving IT issues.
- Implemented preventative measures to minimize security risks in desktop environments.
- Enhanced system performance by implementing regular software updates and hardware maintenance.
Field Engineer
Medical University Of South Carolina
10.2018 - 01.2022
- Received escalations from Tier 1 Service desk for issues in my assigned areas or projects.
- Supported Windows and OSx environments including networking, file systems, and backups.
- Managed projects that improved staff efficiency and cut costs.
- Served as POC for vendors and IT analysts.
- Performed hardware repairs and collaborated with vendor on warranty repairs.
- Interfaced with networking team testing LAN/WAN/WLAN connectivity.
- Migrated hundreds of users to a work from home posture
Assistant Manager
Orlando’s Brick Oven Pizza
01.2012 - 09.2018
- Developed skills to handle every position including food production, inventory management, and coordinating with account reps
- Manage inventory and interface with various account representatives
- Jack of all trades during high volume shifts jumping from the kitchen to food expediting to assisting servers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Associate of Science - Cybersecurity
05.2001 -
Associate of Science - Network Systems Management
05.2016 - Current
Dean's List 2017, 2018
Skills
Dough handling
Ingredient preparation
Attention to detail
Oven operation
Safe food handling
Teamwork and collaboration
Food presentation
Interests
Tech/AV
Cooking
DIY
Timeline
Desktop Support Specialist - Maymont Homes
03.2023 - 09.2024
Field Engineer - Medical University Of South Carolina
10.2018 - 01.2022
Trident Technical College - Associate of Science, Network Systems Management
05.2016 - Current
Assistant Manager - Orlando’s Brick Oven Pizza
01.2012 - 09.2018
Trident Technical College - Associate of Science, Cybersecurity
05.2001 -