M. Earl Proctor
Tulsa,OK
Summary
My background is administrative assistant , case worker, deli associate,
Overview
36
36
years of professional experience
1
1
Certification
Work History
Enrollment Specialist
Easy Wireless
Tulsa, OK
05.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Deli Clerk
Winco Foods
Fort Worth, TX
08.2023 - 04.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Service Deli / Bakery Team Member
Buccees
Fort Worth, Texas
07.2021 - 08.2023
- Greet incoming customers and assist with suggesting and processing menu item requests
- Use of industrial ovens, fryers, heavy duty food slicers and scales to assist with the preparation and packaging of customer specific individual or larger corporate catering requests to complete orders using designated point of sale equipment
- Inventory and supply management
- Use of OSHA designated food preparation, work safety and daily sanitization protocols
- Continuous learning to maintain all applicable food safety certifications
- Cross trained to assist other departments with various duties such as facility maintenance, front end payment processing and support to provide a safe and presentable retail experience for customers.
- Bolstered workplace morale by fostering a positive team dynamic among fellow staff members within the bakery department.
- Supported increased customer loyalty through friendly interactions and personalized service experiences.
IT Network Technician
Verizon
Tulsa, Oklahoma
04.2018 - 12.2020
- Support for Calix Optical Data Networking
- Calix ONT and Calix OLT Design Programs
- Support for Versa products: SD WAN, Versa Director, Analytics, Controllers, uCPE, and Edge Routing
- Extensive use of Microsoft Teams, Excel, Word, Outlook, Office, Edge, Powerpoint, Google sheets
- Use of hand held computer devices for heavy data entry requirements in addition to use of fax, scanner and copier machines
- Performed remote testing, provisioning and coordination with various internal and external organizations, to provide quality managed services
- Dispatched Verizon technicians for remote audits and problem resolution.
Customer Service/Tech Support Customer Care Specialist
CSC Technical Support
DISH - Tulsa, OK
11.2016 - 08.2017
- Responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support
- Dedicated to resolving customers inquiries accurately and efficiently
- Job responsibilities: Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer's bill
- Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions
- Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use
- Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.
Business Relationship Specialist
Better Business Bureau
Tulsa, OK
07.2016 - 10.2016
- Comply with all BBB guidelines for Business Relations Representatives
- Provide high quality member service at all times to current and potential members
- Advise companies of their invitation to apply for accreditation or their failure to meet the BBB's guidelines, and follow through accordingly
- Explain BBB accreditation value, answer questions and concerns and procure their application along with the annual investment
- Fully execute application paperwork and provide to your department manager
- Maintain minimum departmental production levels of 20 new applications per month
- Adhere to and abide by the BBB code of conduct-ethics for accredited business development.
Customer Service and Sales Representative
Alorica (Wageworks)
Tulsa, OK
11.2014 - 10.2015
- Connect with customers in order to help resolve and find solutions to customer issues of a general and/or technical nature while ensuring adherence to corporate and department policies and procedures
- Collect information, investigate issues, or diagnose and troubleshoot problems
- Research and resolve issues within the scope of responsibility
- Obtain, enter, and verify customer information in designated systems
- Document customer notes with clear, concise explanations in a timely and accurate manner
- Maintain established quality and completed calls per hour goals while supporting company goals and objectives
- Maintain excellent product knowledge.
Legal Assistant
Sanders & Associates
Tulsa, OK
04.2014 - 10.2014
- Review and analyze medical and legal documentation, records, and evidence to ensure that Social Security case files are received and developed in accordance with legal and regulatory requirements
- Schedule cases for hearing and coordinate time and date of the hearing with the Office of Adjudication and Review.
Call Center Customer Service Representative (CSR)
Federal Reserve Bank Dallas
Dallas, TX
12.2012 - 09.2013
- Answer high volume calls at call center
- Answered variety of calls regarding conversion of paper checks to electronic payment from Various Federal agencies
- Responsible for handling incoming calls, inquiry resolution and processing direct deposit for our customers
- Use of computer software programs while assisting customers, and properly documenting information relative to the call
- Routes requests to appropriate department for processing
- Exercise judgment and discretion in the completion of daily tasks and interaction with customers and bank personnel
- Problem Solving Product Knowledge.
Preloader
UPS
Dallas, TX
09.2011 - 04.2013
- Move freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs
- Record numbers of units handled or moved, using daily production sheets or work tickets
- Attach identifying tags to containers or mark them with identifying information
- Sort cargo before loading and unloading
- Carry needed tools or supplies from storage or trucks and return them after use
- Maintain equipment storage areas to ensure that inventory is protected
- Pack containers and re-pack damaged containers
- Stack cargo in locations such as transit sheds or in holds of ships as directed, using pallets or cargo boards
- Install protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported.
Social Security Specialist/Chief Legal Assistant
The Law Offices of Norman J. Homen
04.2004 - 07.2011
- Review and analyze medical and legal documentation, records, and evidence to ensure that Social Security case files are received and developed in accordance with legal and regulatory requirements
- Schedule cases for hearing and coordinate time and date of the hearing with the Office of Adjudication and Review
- Work directly with hospitals, doctors, Attorney's, copy services
- Oversee operations at two office locations
- Maintain over 700 plus Social Security files
- Obtain records from various medical sources for each case
- Supervise four employees & Vietnamese Interpreter
- Prepare workloads and case assignments
- Weekly meetings with marketing professional to obtain new Social Security clients
- Provide excellent customer service to all claimants
- Create and prepare various letters, briefs, and correspondence to all clients and many Social Security Offices (Local, Administrative Law Judge, and Federal Courts)
- Travel to various Social Security office for Office of Adjudication and Review hearings
- Conduct case intake interviews for potential clients
- Work directly with Attorney regarding strategy on Hearings.
CA Hearing Office Clerk/ Legal Assistant/Case Technician
Social Security Administration Office of Disability Adjudication and Review
Orange, CA
07.1995 - 11.2003
- Review and analyze medical and legal documentation, records, and evidence to ensure that Social Security case files are received and developed in accordance with legal and regulatory requirements
- Schedule cases for hearing and coordinate time and date of the hearing with claimants, representatives, expert witnesses and hearing reporters
- Examines fee request received from representatives for proper criteria before presentation to the Administrative Law Judge for signature
- Maintain, review, and update a variety of data systems to ensure timely scheduling of hearings, proper case flow, and equitable distribution of workload, proper payment of services, travel, supplies, and equipment
- Assist claimants and other visitors/callers by responding to a variety of questions relating to the hearing and appeals process
- Monitor hearings and act as the agency representative in defining the legal process and decorum to the claimant and legal representatives
- Perform backup for the master docket clerk, as assigned
- Prepare and edit materials, correspondence, forms, and reports.
Legal Clerk
U.S. Trustees Office
Los Angeles, CA
01.1992 - 01.1994
- General clerical support including data entry, maintaining correspondence, and communication with internal and external clients
- Served as a court messenger liaison between the Trustee's office and the Federal building
- Required to reach beyond normal job requirements in order to provide the most needed support.
Stockroom Clerk
Sears Roebuck & Co
Torrance, CA
01.1989 - 01.1990
- General Stockroom duties including assembling products for display
- Provide customer service and assistance
- Inventory support and stockroom clearance
- Delivery driver as required.
Education
Business Administration -
Talledega College
Talladega, ALSkills
- Dough handling
- Wedding Cake Design
- Sanitation Procedures
- Nutritional knowledge
- Bread Making
- Pastry preparation
- Product presentation
- Scheduling Coordination
- Allergen awareness
- Order Fulfillment
- Food safety practices
- Expiration Monitoring
- Waste Reduction
- Customer Service
- Punctual and Reliable
- Workplace Safety
- Food handling safety
Certification
- Area of certification, Company Name - Timeframe
Timeline
Enrollment Specialist
Easy Wireless
05.2024 - Current
Deli Clerk
Winco Foods
08.2023 - 04.2024
Service Deli / Bakery Team Member
Buccees
07.2021 - 08.2023
IT Network Technician
Verizon
04.2018 - 12.2020
Customer Service/Tech Support Customer Care Specialist
CSC Technical Support
11.2016 - 08.2017
Business Relationship Specialist
Better Business Bureau
07.2016 - 10.2016
Customer Service and Sales Representative
Alorica (Wageworks)
11.2014 - 10.2015
Legal Assistant
Sanders & Associates
04.2014 - 10.2014
Call Center Customer Service Representative (CSR)
Federal Reserve Bank Dallas
12.2012 - 09.2013
Preloader
UPS
09.2011 - 04.2013
Social Security Specialist/Chief Legal Assistant
The Law Offices of Norman J. Homen
04.2004 - 07.2011
CA Hearing Office Clerk/ Legal Assistant/Case Technician
Social Security Administration Office of Disability Adjudication and Review
07.1995 - 11.2003
Legal Clerk
U.S. Trustees Office
01.1992 - 01.1994
Stockroom Clerk
Sears Roebuck & Co
01.1989 - 01.1990
Business Administration -
Talledega College