Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Ceno

Philadelphia,PA

Summary

Talented Cook with excellent experience in fast-paced kitchen environments. Clear communicator with team-oriented focus and advanced skills to effectively work with kitchen staff to review and prepare orders. Dependable Cook with expertise preparing foods in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Client Services Manager

365 Health Services
09.2022 - 03.2023
  • Established positive rapport with customers. managers and customer service team members to maintain a positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customers satisfaction.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Cook

Poes Sandwich Joint
03.2021 - 09.2021
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Painter

Giubilato Custom Painting
07.2019 - 11.2020
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Identified surface to be covered and characteristics of finish to properly select roller, power sprayer and right size brush.
  • Sprayed prepared surfaces with specified amounts of primers and finish coatings.
  • Cleaned and properly stored paint equipment and supplies at end of each workday.

Salesman

Sloane Honda
01.2020 - 10.2020
  • Calculated production, delivery and installation costs to provide customers with accurate quotes.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Fostered relationships with customers to expand customer base and retain business.

Cook

Joes Stekas
09.2018 - 06.2019
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Education

Business

Community College of Philadelphia
Philadelphia, PA
02.2026

Create High-Fidelity Designs And Prototypes

Coursera
Online
05.2022

UX Design Process

Coursera
Online
02.2022

Conduct Ux Research And Test Early Concepts

Coursera
Online
10.2021

Foundations of User Experience

Coursera
Online
07.2021

Skills

  • Attention to Detail
  • Customer Relations
  • Clear Communication
  • Multitasking and Prioritization
  • Understanding Customer Needs
  • Teamwork and Collaboration

Timeline

Client Services Manager

365 Health Services
09.2022 - 03.2023

Cook

Poes Sandwich Joint
03.2021 - 09.2021

Salesman

Sloane Honda
01.2020 - 10.2020

Painter

Giubilato Custom Painting
07.2019 - 11.2020

Cook

Joes Stekas
09.2018 - 06.2019

Business

Community College of Philadelphia

Create High-Fidelity Designs And Prototypes

Coursera

UX Design Process

Coursera

Conduct Ux Research And Test Early Concepts

Coursera

Foundations of User Experience

Coursera

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Kevin Ceno