Kevin Chacon
La Marque
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Security Officer
Patriot Security EOC
League City, TX
08.2024 - Current
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to incidents, maintaining detailed reports for review.
- Developed and maintained positive relationships with staff and visitors for effective communication.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Mobile Expert
Ritmo Latino/T-Mobile
Kemah, TX
12.2021 - 11.2022
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Describe merchandise and explained use, operation and care of merchandise to customers.
- Recommend, select and help locate and obtained merchandise based on customer needs and desires.
- Placed special orders, submitted online orders or contacted other stores to find desired items.
Authorized Retailer
Gmet Communications/Cricket Wireless
Dickinson, TX
03.2021 - 12.2021
- Opened and closed cash registers, balanced cash drawers and made deposits.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Sold and arranged for delivery, insurance, financing and service contracts for merchandise.
Authorized Dealer
Metro By T-Mobile
Galveston, TX
11.2018 - 10.2019
- Prepared merchandise for purchase and rental.
- Computed sales prices, total purchases and received and processed cash and credit payment.
- Cleaned shelves, counters and tables.
- Answered questions regarding store and merchandise.
Education
Associate - Computer Science Candidate
San Jacinto College
Houston, TX05-2028
Skills
- Engaging with Diverse Customers
- Building Customer Relationships and Loyalty
- Store Policies and Procedures
- Credit and Debt Card Processing
- Product Line Knowledge
- Exceeding Customer Expectations
- Teamwork and Collaboration
LANGUAGES
Spanish Fluent
Timeline
Security Officer
Patriot Security EOC
08.2024 - Current
Mobile Expert
Ritmo Latino/T-Mobile
12.2021 - 11.2022
Authorized Retailer
Gmet Communications/Cricket Wireless
03.2021 - 12.2021
Authorized Dealer
Metro By T-Mobile
11.2018 - 10.2019
Associate - Computer Science Candidate
San Jacinto College