Angelique Williams
Bronx
Summary
Dynamic program operations manager with a proven track record of delivering impactful results through effective project management and leadership. Known for fostering collaboration and optimizing resources, consistently driving successful initiatives that exceed expectations. Possesses excellent communication and interpersonal skills, adept at engaging diverse teams across all organizational levels. A motivated and adaptable professional committed to continuous learning and growth while maintaining a strong focus on strategic planning and team leadership.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Director
Urban Resource Institute
Bronx, NY
06.2023 - 11.2025
- Achieved high-quality client support through effective management of domestic violence and homeless shelter operations.
- Delivered compliance with city and state regulations, enhancing service reliability.
- Established strong collaborations with community organizations and government agencies, expanding resource access.
- Optimized billing and program finances, ensuring sustainability.
- Enhanced staff performance through strategic hiring and evaluation processes.
- Strengthened URI's presence in city and statewide coalitions and committees.
- Contributed to successful grant proposals and program evaluations, driving funding opportunities.
- Fostered meaningful interactions with children, enriching program impact.
Crisis Coordination Manager (Senior Consultant)
Department of Homeless Services
New York, NY
11.2021 - 11.2025
- Coordinated and organized daily outreach efforts to optimize unit performance and focus.
- Managed a team of community coordinators and community associates to ensure alignment with organizational goals and community needs.
- Conducted follow-ups to verify accuracy and completeness of activity logs, assignment documentation, and end-of-shift reports.
- Coordinated interactions with program administrators to ensure alignment on objectives.
- Achieved efficient client triage for incoming referrals, leading to improved service responsiveness. Streamlined vacancy reviews to match clients with optimal placements. Enhanced client satisfaction through effective placement strategies.
- Oversaw and engaged in joint operations among city agencies, fostering collaboration between DSNY, CDOT, Parks Department, and DOB.
- Managed field supervision activities, fostering team collaboration and enhancing productivity.
- Led comprehensive assessments to evaluate biopsychosocial factors impacting client well-being. Drove collaborative analysis efforts to inform strategic interventions. Facilitated engagement initiatives to strengthen client relationships and outcomes.
- Achieved successful completion of special projects, contributing to overall team success. Enhanced case analysis by developing thorough and insightful summaries.
- Engaged in interdisciplinary case management meetings, providing insights to support comprehensive care strategies.
- Orchestrated resource collaboration and coordination to enhance outreach special initiatives.
- Achieved operational excellence in JCC by implementing the Penn Station initiative, optimizing 311 service request processes, and enhancing the expanded subway initiative. Drove improvements in basic operations and initiatives to elevate service quality.
- Conducted statistical analysis of collected data to determine program requirements.
Community Coordinator Case Manager
Department of Homeless Services
New York, NY
09.2018 - 11.2021
- Coach and mentor newly hired case managers by providing hands-on training of CARES system and all aspects of case management to meet Agency and City/State requirements.
- Provided direct services to persons that are homeless by conducting intakes interviews, engaging clients, and completing a clear and accurate assessment of the family’s needs.
- Monitor and document client progress towards service plan goals and movement towards permanent housing.
- Submitted weekly updates to DHS for high profile cases including sex offenders, chronically homeless, cases reported in the news, and other high profile housing related issues.
Timekeeping Analyst
Department of Corrections (Rikers Island)
New York, NY
04.2019 - 07.2019
- Addressed and rectified all time and leave inquiries submitted by uniform and civilian staff to ensure compliance with policies.
- Executed comprehensive report generation to analyze timekeeping actions within city human resources management system (HRMS).
- Executed processing and review of agency reports utilizing report management and distribution system (RMDS).
- Verified integration of new employees into payroll management system to ensure accurate processing of initial paychecks.
- Conducted regular assessments of unit functions to maintain compliance with established laws, rules, and organizational standards.
Case Manager
Bronx-Works
New York, NY
06.2015 - 08.2016
- Developed detailed monthly reports to track ACS engagement, resident work progress, educational milestones, and involvement in substance abuse initiatives, including discharge documentation.
- Guided newly hired case managers through comprehensive training on cares system and case management practices, aligning with agency and city/state standards.
- Facilitated direct services for homeless individuals through intake interviews, client engagement, and comprehensive needs assessments.
- Tracked and recorded client advancements in alignment with service plan goals to facilitate transition to permanent housing.
- Monitored and documented weekly updates for DHS, addressing high-profile cases such as sex offenders and chronic homelessness, along with other significant housing concerns.
Senior Case Manager
Phipps Town & Country Shelter
Bronx, NY
04.2013 - 06.2015
- Directed supervision of case managers, conducting detailed monthly evaluations of client records to meet audit standards.
- Developed and delivered training programs for staff to ensure precise case records and effective assessment methods during client interactions.
- Managed office functions in supervisor's absence to maintain workflow efficiency.
Education
Master of Social Work -
Silberman School of Social Work, Hunter College
01.2026
Bachelor's degree - psychology
Delaware State University
Dover, DEHigh School Diploma - undefined
Bronx Leadership Academy
Bronx, NYSkills
- Strong writing skills
- Proficient in various Microsoft Office applications
- Typing speed of 50 wpm
Certification
- Proficient in CARES System
- Intermediate Certified Volunteer Income Tax Assistant (VITA) through the IRS
- CPR Certified/FIRST AID Certified
- Mandated Reporter/Childcare Provider
Timeline
Program Director
Urban Resource Institute
06.2023 - 11.2025
Crisis Coordination Manager (Senior Consultant)
Department of Homeless Services
11.2021 - 11.2025
Timekeeping Analyst
Department of Corrections (Rikers Island)
04.2019 - 07.2019
Community Coordinator Case Manager
Department of Homeless Services
09.2018 - 11.2021
Case Manager
Bronx-Works
06.2015 - 08.2016
Senior Case Manager
Phipps Town & Country Shelter
04.2013 - 06.2015
High School Diploma - undefined
Bronx Leadership Academy
Master of Social Work -
Silberman School of Social Work, Hunter College
Bachelor's degree - psychology
Delaware State University
ATTRIBUTES
Excellent communication and interpersonal skills; Highly interactive proficiency working with staff on all levels of subordination and superiority; Highly motivated, result-oriented team player; Diligent, conscientious, and resourceful; Strong organizational and analytical skills; Task-oriented, self-starter, fast learner, and independent thinker; Pleasant personality, with a strong commitment to continuity and a willingness to learn and grow in all areas of professional endeavor.