Kevin Cho
Peyton,CO
Summary
Highly motivated team player with over 14 years of customer service experience. Focused on strong organizational and communication skills with the ability to prioritize and problem-solve the needs of customers with efficiency, accuracy and care.
Enthusiastic video and table top game player that enjoys games that require strategy and problem solving to improve and learn new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Peak Vista Community Health Centers
2019.02 - Current
- Efficiently obtained and recorded data for UDS measures to meet goals of 85% and higher.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Prior Authorization Specialist
Envision Radiology
2018.02 - 2019.02
- Analyzed and input all patient data regarding claims and prior authorizations into system accurately to obtain approvals for procedures.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Promoted to lead authorization specialist for one of the top producing facilities for efficiency and accuracy.
Lead Registered Medical Assistant
Sean O'Donnell's Family Practice
2014.05 - 2018.01
- Lead Medical Assistant for a family practice responsible for the clinical team to obtain and maintain professional customer care and support with accuracy and empathy.
- Implemented changes to Electronic Record templates to capture UDS measures efficiently.
Deli Customer Service Clerk
Albertsons Market
2009.06 - 2014.04
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
Pikes Peak State Cp;;ege
Associate of Applied Science - Medical Technology
Peak Peak State College
Colorado Springs05.2014
Skills
- Customer Communications and Support
- Electronic Records
- Quality Customer Care
- Verbal and Written Communication
- Efficiency Improvement
- Patient Management
- Electronic Systems
- Clinical Applications
Accomplishments
- Assisted with a team to analyze data to implement a program (Patient Pet Project ) that drastically reduced the admission of high risk patients to the emergency room.
- Created and implemented templates for physicians within the EHR to capture CPT codes efficiently for UDS measurements.
- Recognized for outstanding dedication to patient carefrom CAHPS surveys.
Certification
- American Medical Technology (RMA)
- Medical Coding Specialist
- Clinical Office Assistant
- Medical Receptionist
Timeline
Registered Medical Assistant
Peak Vista Community Health Centers
2019.02 - Current
Prior Authorization Specialist
Envision Radiology
2018.02 - 2019.02
Lead Registered Medical Assistant
Sean O'Donnell's Family Practice
2014.05 - 2018.01
Deli Customer Service Clerk
Albertsons Market
2009.06 - 2014.04
Pikes Peak State Cp;;ege
Associate of Applied Science - Medical Technology
Peak Peak State College
- American Medical Technology (RMA)
- Medical Coding Specialist
- Clinical Office Assistant
- Medical Receptionist
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