Kevin Choi
Madison,WI
Summary
Dedicated and highly motivated Technical Solutions Engineer seeking a challenging Technical Support position to leverage my technical skills and passion for problem-solving in a dynamic and customer-oriented environment. Experienced with working with customers directly and explaining complex technical issues to a wide variety of clientele.
Overview
1
1
year of professional experience
Work History
Technical Solutions Engineer
Epic Systems Corporation
Madison , WI
2023.07 - Current
- Collaborate with clients to understand their technical needs and provide customized solutions to address their challenges using Epic's software suite
- Offer comprehensive technical support, troubleshoot issues, and deliver training to outside Epic analysts on software features and functionality
- Communicate complex technical information in a clear and understandable manner to clients and internal teams
- Assist in the initial implementation and continual optimization of Epic software solutions, ensuring a seamless integration into clients' existing healthcare systems
- Work closely with cross-functional teams, including developers and project managers, to resolve technical issues, improve software performance, and boost customer satisfaction
- Maintain detailed documentation of client interactions and technical solutions provided using standardized internal processes
- Write custom SQL-based queries to meet the reporting and benchmarking needs of various organizations
Education
Bachelor of Arts - Sociology And Criminal Justice
California Polytechnic State University-San Luis Obispo
San Luis Obispo, CA2023-06
Skills
- Strong technical aptitude with the ability to quickly learn and understand complex software systems.
- Excellent problem-solving and analytical skills.
- Effective communication and interpersonal skills, both written and verbal.
- Proficient in software troubleshooting and issue resolution.
- Familiarity with healthcare software systems (Epic Systems).
- Proficient in Microsoft Office Suite and other relevant software tools.
- Experience with coding languages MUMPS, Python, JavaScript, and SQL
- Strong knowledge of MacOS and Windows
Timeline
Technical Solutions Engineer
Epic Systems Corporation
2023.07 - Current
Bachelor of Arts - Sociology And Criminal Justice
California Polytechnic State University-San Luis Obispo
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