Seasoned Broadband Tech with over a decade at Centurylink, demonstrating mastery in network security and broadband technologies. Excelled in enhancing customer satisfaction by swiftly resolving complex technical issues, while Directv honed my meticulous maintenance and diagnostic acumen. Expert in wireless networking, committed to maintaining cutting-edge industry knowledge.
Work History
Rural Mail Carrier Associate
1 Year 1 Month
USPS | 09.2025 - Current
Delivered mail and parcels along rural routes with accuracy, consistency, and strong customer service
Sorted and cased mail for delivery using route sequencing and efficient organization
Loaded postal vehicles with accountable mail, parcels, and supplies for daily dispatch
Operated handheld scanners to track deliveries, confirm signatures, and update package status
BROADBAND TECH
13 Years 3 Months
Centurylink | 07.2013 - Current
Resolved customer complaints regarding their broadband services in a timely manner.
Monitored customer accounts regularly for any signs of unauthorized activity or malicious software infections.
Configured wireless networks according to industry standards for secure access points.
TECHNICIAN
6 Years 11 Months
Directv | 06.2006 - 05.2013
Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
Performed equipment diagnostics to recommend corrective actions for operational problems.
Documented service and installation actions by completing forms and reports.