Kevin Clifford
Tinley Park,IL
Summary
Accomplished Manager with a robust history at ArcelorMittal, specializing in technical services and quality management. Expert in leveraging team leadership and strategic planning to enhance operational efficiency and customer satisfaction. Demonstrated success in process improvement, achieving significant quality enhancements. Skilled in fostering cross-functional teamwork and developing high-performing teams, ensuring over 20% improvement in customer satisfaction scores.
Overview
46
46
years of professional experience
Work History
Manager-Technical Services-Ford-GM-Stellantis
ArcelorMittal North America
01.2021 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
Manager Technical Services-Ford
ArcelorMittal USA
10.2013 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Plant Quality Manager-Riverdale Plant
ArcelorMittal USA
10.2009 - 10.2013
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
Manager,Quality Systems -Sales & Marketing
Mittal Steel
09.2006 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager Technical Services Mexico
International Steel Group/Mittal Steel
09.2004 - 09.2006
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Technical Services Manager
CSN (Compania Siderurgica Nacional)
09.2002 - 09.2004
- Initiated process to maintain distributor and customer computer databases.
- Reduced system downtime through the implementation of proactive maintenance measures and regular performance monitoring.
- Implemented security protocols to protect sensitive data, safeguarding company assets from cyber threats.
- Served as a trusted technical advisor for senior leadership, providing expert guidance on critical IT decisions that impacted the entire organization.
- Spearheaded efforts to improve internal documentation processes enhancing knowledge sharing within the department.
- Improved technical support efficiency by streamlining workflows and implementing new software tools.
- Delivered high-quality technical support services that consistently exceeded customer expectations under tight deadlines.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
Area Manager, Quality, Cold Mill Finishing
Bethlehem Steel
08.1995 - 09.2002
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Supervised various locations, enforcing high-quality standards of operation.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Area Quality Engineer
Bethlehem Steel
11.1986 - 08.1995
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Streamlined internal communication, fostering cross-functional collaboration between engineering, manufacturing, and quality teams.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
Area Quality Engineer
United States Steel -South Works
08.1978 - 11.1986
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Implemented process improvements based on Lean Six Sigma methodologies, resulting in reduced waste and increased efficiency.
- Developed action plan for company certification using ISO 9000 standard knowledge.
- Enhanced product quality by implementing rigorous inspection procedures and conducting thorough root cause analysis.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Collaborated with external auditors during annual reviews, ensuring a seamless audit process with minimal findings or discrepancies noted.
- Streamlined defect tracking process, enabling quicker resolutions and boosting customer satisfaction.
- Developed comprehensive quality assurance documentation to streamline audit process, significantly reducing preparation time.
- Implemented supplier qualification system, elevating quality of incoming materials and components.
- Developed metrics dashboard to monitor quality trends, enabling data-driven decision-making.
- Initiated cross-functional team collaboration, integrating quality standards across departments to ensure uniformity in product excellence.
- Achieved significant reduction in waste, applying lean manufacturing principles to optimize resource usage.
- Enhanced product quality by implementing rigorous testing protocols that addressed previously undetected issues.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
- Optimized testing procedures to accelerate product release cycles while maintaining strict quality benchmarks.
- Coordinated with customer service to address quality complaints, providing swift corrective actions that improved client trust.
Education
Bethlehem Steel CEO Gold Award -1997 -
Bethlehem Steel Management Program
Bethlehem, PA10-1997
Bachelor of Science - Metallurgical Engineering
University of Illinois At Chicago
Chicago, IL08-1978
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Basic Microsoft Skills (Word, Excel, Powerpoint)
- Staff Training and Development
- Strategic Planning
- Cross-Functional Teamwork
- Performance Management
- Staff Development
- Policy Implementation
- Performance Evaluations
- Marketing
- Product Management
- Business Planning
- Key Performance Indicators
- Expectation setting
- Cross-functional team management
- Customer Service
- Decision-Making
- Computer Skills
- Multitasking
- Problem-Solving
- Excellent Communication
- Team Development
- Work Planning and Prioritization
- Customer Relationship Management
- Training and Development
- Task Delegation
- Staff Training
- MS Office
- Process Improvement
- Interpersonal Relations
- Problem-solving aptitude
- Team building
- Problem-solving abilities
- Technical Proficiency
- Professionalism
Timeline
Manager-Technical Services-Ford-GM-Stellantis
ArcelorMittal North America
01.2021 - 04.2024
Manager Technical Services-Ford
ArcelorMittal USA
10.2013 - 01.2021
Plant Quality Manager-Riverdale Plant
ArcelorMittal USA
10.2009 - 10.2013
Manager,Quality Systems -Sales & Marketing
Mittal Steel
09.2006 - 10.2009
Manager Technical Services Mexico
International Steel Group/Mittal Steel
09.2004 - 09.2006
Technical Services Manager
CSN (Compania Siderurgica Nacional)
09.2002 - 09.2004
Area Manager, Quality, Cold Mill Finishing
Bethlehem Steel
08.1995 - 09.2002
Area Quality Engineer
Bethlehem Steel
11.1986 - 08.1995
Area Quality Engineer
United States Steel -South Works
08.1978 - 11.1986
Bethlehem Steel CEO Gold Award -1997 -
Bethlehem Steel Management Program
Bachelor of Science - Metallurgical Engineering
University of Illinois At Chicago
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