Summary
Overview
Work History
Education
Skills
Certification
Links
Military Service
Languages
Timeline
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Kevin Coelho

Norfolk,United States

Summary

Results-driven professional providing executive support and leading teams to streamline business operations. Highly organized with a keen eye for detail, adept at managing multiple tasks and priorities. Skilled in trend analysis, problem-solving, and delivering strategic recommendations. Proficient in recruiting, training, office management, accounting, database management, vendor negotiations, and ensuring customer satisfaction and retention. Acknowledged for outstanding customer service, collaborative teamwork, social media growth, and consistent revenue increase.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations / General Manager

Mosquito Squad
Norfolk, VA
07.2020 - Current
  • Directed all aspects of staff recruitment, training, and retention processes.
  • Coordinated with other departments to ensure efficient use of resources, including personnel and materials.
  • Managed daily operations across multiple divisions in order to achieve organizational objectives.
  • Analyzed market trends, customer feedback, and competitor activities to develop strategies for increasing sales revenue.
  • Established KPIs for tracking performance metrics across departments.
  • Monitored customer service levels to ensure satisfaction targets were being met or exceeded.

Operations Manager

1-800-GOT-JUNK?
Virginia Beach, VA
09.2018 - 07.2020
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

First Assistant Manager

Hardees
Virginia Beach, VA
08.2017 - 09.2018
  • Assisted store manager in hiring and training new employees.
  • Supervised staff to ensure efficient operation of the store.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.

Course Coordinator

United States Marine Corps
Virginia Beach, VA
11.2015 - 08.2017
  • Achieved status of military-trained senior instructor through specialized courses.
  • Conducted educational programs, reaching over 400 students.
  • Created a comprehensive curriculum encompassing over 60 lessons.
  • Monitored academic program progress through varied evaluative methods.
  • Evaluated instructor performance post-semester.
  • Produced detailed records reflecting class participation, evaluations, and remarks.

Intelligence Analyst Chief

United States Marine Corps
Okinawa, Japan
11.2012 - 11.2015
  • Supported host country training and development initiatives globally.
  • Managed daily production updates for classified and open-source intelligence summaries.
  • Facilitated operational planning for intelligence operations.
  • Analyzed data regarding hostile force deployments and strategies.
  • Assessed and compiled vital information for senior staff.
  • Established ties between local and international suspects to uncover criminal networks.
  • Identified and evaluated critical information from various sources, such as human intelligence, open-source intelligence, imagery intelligence, signals intelligence and geospatial intelligence.

0311 - Infantryman

United States Marine Corps
Jacksonville, NC
01.2008 - 11.2012
  • Earned numerous accolades for consistent excellence.
  • Managed equipment and readiness for multiple deployments.
  • Enhanced emergency preparedness measures through strategic initiatives.
  • Conducted comprehensive trainings on weapons systems, improving team safety.
  • Engineered defense structures to prevent hostile attacks.
  • Contributed to tactical planning sessions, determining mission objectives.
  • Directed responsibilities and duties of junior enlisted personnel.
  • Managed multi-million dollar inventories efficiently, ensuring zero losses.
  • Conducted training exercises to ensure proficiency in basic infantry skills.
  • Assisted with the maintenance of weapons, equipment and vehicles.

Education

High school diploma - Electrical

Diman Regional Vocational Technical High School
Fall River, MA

High School Diploma -

BMC Durfee High School
Fall River, MA

Skills

  • Human Resources Management
  • Cross-functional team leadership
  • Team training and development
  • Customer Relationship Management
  • Advertising and marketing
  • Business Development
  • Sales
  • Labor Cost Controls
  • Multi-unit Operation Management
  • Analytical Skills
  • Networking abilities
  • Problem Resolution
  • Motivation

Certification

  • Certified Military Instructor: Certified through the United States Marine Corps for instructing at the basic and senior level
  • Commercial Pesticide Applicator License June 2024: Certified through Virginia Department of Agriculture and Consumer Services (VDACS)
  • TWIC Card: Certified through Transportation Security Authority (TSA)
  • Notary Public for the Commonwealth of Virginia
  • Driver License: Valid in the state of Virginia

Links

https://www.linkedin.com/in/kevincoelhol/

Military Service

United States Marine Corps January 2008 to August 2017

Languages

  • English - Fluent

Timeline

Operations / General Manager

Mosquito Squad
07.2020 - Current

Operations Manager

1-800-GOT-JUNK?
09.2018 - 07.2020

First Assistant Manager

Hardees
08.2017 - 09.2018

Course Coordinator

United States Marine Corps
11.2015 - 08.2017

Intelligence Analyst Chief

United States Marine Corps
11.2012 - 11.2015

0311 - Infantryman

United States Marine Corps
01.2008 - 11.2012

High school diploma - Electrical

Diman Regional Vocational Technical High School

High School Diploma -

BMC Durfee High School

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Kevin Coelho