Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kevin Connor

8964 W Delaware Parkway, Munster,IN

Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Escalated Support Engineer

BCD Video
Buffalo Grove, Illinois
04.2020 - Current
  • Handled all escalated support requests, both from internal users and external customers.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Performed root cause analysis and detailed troubleshooting of both hardware and software platforms used by organization.
  • Designed and implemented repositories for our internal team to easily push out firmware updates and other hardware specific fixes directly to supported end users.
  • Created detailed support documentation that enabled our user community to perform necessary onsite tasks related to configuration and deployment of hardware.

Senior Network Adminstrator

Network Igniter
Evanston, Illinois
06.2015 - 03.2020
  • Provided onsite education on security procedures and safe computing practices for clients.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Performed network security design and integration duties.
  • Designed and led implementation of virtualized server deployment for client facilities using VMware ESXi platforms

System Administrator

Engrana LLC
Evanston, Illinois
02.2012 - 01.2015
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.

Education

No Degree - Computer Science

Western Michigan University
Kalamazoo, MI

Skills

  • End-User Training
  • Hardware Installation
  • Desktop Support
  • System Upgrades
  • Software Deployment
  • Network Security and Troubleshooting
  • Storage Virtualization
  • VMware 6/7 vSphere/vCenter Deployment

Certification

  • Comptia A+ Certification
  • Comptia Net+ Certification
  • Dell PowerEdge Certified Associate

Timeline

Escalated Support Engineer

BCD Video
04.2020 - Current

Senior Network Adminstrator

Network Igniter
06.2015 - 03.2020

System Administrator

Engrana LLC
02.2012 - 01.2015

No Degree - Computer Science

Western Michigan University

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Kevin Connor