Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Interests
Timeline
WEBSITE, PORTFOLIO AND PROFILES
Generic
Open To Work

Samusideen Giwa

Justice,USA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Desktop Support EngineerSupport EngineerNetwork Support Specialist/SupportField Engineer/IT

Work Type

Full TimePart TimeContract WorkGig WorkConsultingSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Justice, USA, USChicago, ILSchaumburg, ILNaperville, IL
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic AI Engineer transitioning from a solid foundation in IT Field Engineering and Network Consulting, offering extensive technical support and consulting expertise. Proficient in analyzing data to deliver actionable insights that align project solutions with client objectives, while adept at designing intricate technical systems backed by hands-on experience in system operations. Skilled in troubleshooting to ensure seamless and secure operations across diverse IT environments. Prepared to leverage analytical skills and technical knowledge to develop optimized machine learning models and implement robust ML pipelines, driving enhanced AI applications.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior Desktop Support Engineer

MORLSON COORS / METHOD/MANDELEZ/
Chicago, IL
  • Provided technical support to end users and customers, troubleshooting hardware and software issues.
  • Installed and configured various operating systems, including Linux distributions and Windows Server.
  • Utilized ticketing systems to document workflows and track progress on incidents and requests.
  • 03/2024 - 05/2024. 02/02/26 -Date
  • Provided technical support to clients, resolving issues efficiently and improving user satisfaction.
  • Assisted in troubleshooting hardware and software problems, ensuring minimal disruption to operations.

Support Engineer

ABBOTT LABS/TAKEDA PHARMACY/NORTH SHORE UNI
Waukegan, IL
  • Maintained data center infrastructure, including servers, storage arrays, and networking equipment, ensuring reliable and continuous operations
  • Monitored system performance to ensure optimal efficiency of the data center environment, leading to reduced downtime and improved service delivery
  • Performed daily backups of critical systems using backup software, safeguarding data integrity and ensuring quick recovery in case of system failures
  • Installed and configured new hardware components in accordance with established standards, enhancing system capabilities and supporting business growth
  • Provided technical support for data center operations, ensuring system reliability and performance.
  • Assisted in troubleshooting hardware and software issues to minimize downtime.

Network Support Specialist/Support

R&R Computers
  • Diagnosed hardware and software faults using established methods, monitored system performance, and identified areas for improvement, leading to enhanced system reliability
  • Configured routers, switches, and other networking equipment according to specifications, ensuring optimal network performance and reliability
  • Administered email accounts, passwords, and access rights for users on the network, improving security and user access management
  • Resolved connectivity issues between servers or users' desktops by utilizing remote desktop connections or telnet sessions, resulting in minimized downtime and improved user productivity

Jr. Technician (Internship)

Winston & Strawn, LLP
  • Monitored server performance using various diagnostic tools, ensuring optimal system functionality and reducing downtime
  • Created user accounts in Active Directory and maintained access control lists, enhancing security and streamlining user access management
  • Assisted with the installation of new equipment in data centers, contributing to improved infrastructure efficiency and capacity
  • Implemented security policies for all IT assets including servers, workstations, and laptops, strengthening data protection and compliance

Field Engineer/IT

SAMTECH
06.2014 - Current
  • Conducted site visits, monitored schedules, and supervised technicians to ensure project timelines were met and quality standards were maintained
  • Ran field operations, offered technical support, and troubleshoot on-site issues, leading to improved system reliability and reduced downtime
  • Oversaw equipment testing, maintenance, and installation using UNIX systems, ensuring efficient operation and planning for future upgrades, aligning with compliance and reliability standards
  • Analyzed data, monitored expenditures, and drafted progress reports to provide stakeholders with clear insights into project status and financial health
  • Met with clients and stakeholders to gather requirements and provide technical insights, improving project alignment with client needs
  • 07/2024 - 09/2024

Win 10 Migration/Support

TAKEDA PHARMACY
11.2018 - 08.2019
  • Developed and documented detailed test plans, test cases, and scripts for various migration projects, ensuring successful and smooth transitions
  • Implemented structured procedures to manage, monitor, and track all aspects of data migrations, streamlining processes to enhance efficiency and reduce errors

Win 10 Migration/Support

NorthShore Hospital Tech Center
Skokie, IL
11.2018 - 08.2019
  • Provided technical support on all stages of the data migration project lifecycle from planning through implementation and testing, ensuring smooth transitions and minimal downtime for users
  • Performed quality assurance checks on migrated data to ensure accuracy and completeness prior to go-live date
  • Documented existing systems, business processes, best practices, and system requirements in preparation for a successful migration, facilitating efficient knowledge transfer and project execution
  • Maintained effective communication with stakeholders throughout the entire life cycle of each project, ensuring alignment and timely resolution of issues
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Network Consultant/Support

Founders Insurance
11.2012 - 11.2018
  • Provided technical support to clients with network-related issues, resulting in improved client satisfaction and reduced downtime
  • Analyzed and diagnosed complex network problems, leading to faster resolution times and enhanced network performance
  • Developed and implemented security policies for networks, which strengthened data protection and compliance with industry standards
  • Configured, installed, and maintained routers, switches, firewalls, and other networking equipment, ensuring reliable network operations and minimal service interruptions

Education

Associate of Science - Information Technology: Networking

International Academy of Design And Technology
05-2003

Business Administration

Lagos State College of Science and Technology

Cisco Certified Networking Associate - undefined

InfoSec Institute
01.2024

VMDR CLOUD AGENT .PATCH MANAGEMENT - Cyber Security

QUALYS
01.2024

Skills

  • End-User Training
  • Project Scheduling
  • Service Request Management
  • Document Management
  • Network Configuration
  • Safety Procedures
  • Troubleshooting
  • Equipment Installation
  • Hardware Repair
  • System Maintenance
  • Project Management
  • Microsoft Office Suite
  • Visio & Project
  • Exchange Server
  • Server 2012
  • Routers
  • Switches
  • Firewalls
  • Network and Storage Appliances
  • Wireless
  • ATM
  • IDS
  • Routing
  • Telnet
  • SSH
  • VoIP
  • NAT
  • ARP
  • TCP/IP
  • DHCP
  • DNS
  • AD
  • SNMP
  • UDP
  • OSPF
  • BGP
  • VLAN Trunking
  • EIGRP
  • Wire Shack
  • Microsoft Windows
  • Novell
  • UNIX (HP-UX, AIX and Red Hat)
  • IOS
  • Hardware Building
  • Maintenance and Repair
  • Network
  • Windows/MAC/CISCO Support
  • End User Remote Assistance
  • Help Desk Support
  • Operating Systems
  • TensorFlow
  • PyTorch
  • Large Language Models
  • Python
  • Machine Learning
  • Model Evaluation Techniques
  • Feedback Loop Systems
  • Machine Learning Engineering
  • Large Language Models (LLMs)
  • Vector Databases (VectorDB)
  • Prompt Engineering
  • AWS
  • Docker
  • Kubernetes
  • VORTEX
  • Team communication
  • Safety procedures
  • Customer support
  • Equipment installation
  • Network configuration
  • Proficiency in
  • Remote diagnostics
  • Analytics
  • Engineering
  • Jobsite support
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Excellent communication
  • Critical thinking
  • Professionalism
  • Risk assessment
  • Active Directory management
  • Remote desktop management
  • Data backup and recovery

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 20 in the development of WINDOWS MIGRATION

Certification

  • ML Pipelines on Google Cloud
  • Feature Engineering
  • Machine Learning in the Enterprise
  • Google AI Essentials
  • Production Machine Learning Systems
  • Build, Train and Deploy ML Models with Keras on Google Cloud
  • Machine Learning Operations (MLOps)
  • Foundations of Cybersecurity
  • CCNA R&S
  • QUALYS CLOUD AGENT
  • QUALYS VULNERABILITY MANAGEMENT DETECTION & RESPONSE
  • QUALYS PATCH MANAGEMENT
  • QUALYS ASSETS MANAGEMENT CSAM
  • QUALYS SCANNING AND BEST STRATEGIES.

Software

SNOW MICROSOFT INTUNE AZURE IVANTI ENTRA ID QUALYS GOOGLE CISCO

Interests

  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Volunteer Travel
  • Web Development and Design
  • App Development
  • Drone Piloting
  • Blockchain Technology and Cryptocurrency
  • Artificial Intelligence (AI) and Machine Learning
  • Developing software, websites, and apps in various programming languages

Timeline

Win 10 Migration/Support

TAKEDA PHARMACY
11.2018 - 08.2019

Win 10 Migration/Support

NorthShore Hospital Tech Center
11.2018 - 08.2019

Field Engineer/IT

SAMTECH
06.2014 - Current

Network Consultant/Support

Founders Insurance
11.2012 - 11.2018

Network Support Specialist/Support

R&R Computers

Jr. Technician (Internship)

Winston & Strawn, LLP

Business Administration

Lagos State College of Science and Technology

Cisco Certified Networking Associate - undefined

InfoSec Institute

Senior Desktop Support Engineer

MORLSON COORS / METHOD/MANDELEZ/

Support Engineer

ABBOTT LABS/TAKEDA PHARMACY/NORTH SHORE UNI

Associate of Science - Information Technology: Networking

International Academy of Design And Technology

VMDR CLOUD AGENT .PATCH MANAGEMENT - Cyber Security

QUALYS

WEBSITE, PORTFOLIO AND PROFILES

www.linkedin.com/in/samusideen-giwa-2445599

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