Kevin Connor
Raymond,NM
Summary
Results-driven supply chain and operations leader with a proven track record of reducing costs, optimizing vendor relationships, and leading high-performing teams in high-volume environments. Demonstrated success delivering six-figure savings, improving customer satisfaction, and managing end-to-end logistics and ERP systems. Trusted partner to executive leadership with ownership of key business operations, vendor strategy, and revenue-driving partnerships.
Overview
17
17
years of professional experience
Work History
Shipping and Logistics Manager
Hancock Gourmet Lobster Co.
06.2021 - Current
- Own and lead end-to-end logistics and supply chain operations supporting 30,000+ annual shipments across e-commerce and wholesale channels
- Drove customer defect reduction initiatives, lowering complaint rate from 0.007% to 0.003% through root cause analysis and process improvements
- Lead cross-functional initiatives across operations, finance, purchasing, and production to improve performance and standardize workflows
- Identify operational inefficiencies and conduct root cause analysis (RCA) to develop scalable solutions improving throughput and customer experience
- Developed KPI dashboards and reporting systems to monitor performance, vendor quality, and inventory trends, enabling data-driven decisions
- Delivered six-figure annual cost savings by leading sourcing and packaging optimization initiatives from research through implementation
- Own vendor strategy, including selection, negotiation, and performance management for packaging and finished goods suppliers
- Serve as a key member of the leadership team, partnering with senior executives to drive operational strategy and execution
- Manage full ERP lifecycle, including product setup, inventory control, purchasing, and order flow across channels
- Coordinate parcel and freight operations with zero-error execution, including palletized wholesale shipments
- Lead logistics planning for peak demand periods, maintaining high-volume output (6 packages/minute) while preserving quality standards
- Manage and develop a team of up to 15 employees, improving performance, accountability, and operational consistency
- Own and manage strategic partnership with Goldbelly, coordinating promotions, product presentation, and customer experience initiatives
Event Technician
Three Phase Productions
Ipswich
01.2017 - 01.2022
- Delivered technical event operations across multiple venues, coordinating logistics and real-time troubleshooting
- Managed high-pressure environments requiring precision, adaptability, and strong communication
Sales Support Specialist
CNE Direct Inc. (illumynt)
Peabody
01.2009 - 01.2016
- Supported supply chain and operations functions including inventory, purchasing, and reverse logistics
- Partnered with finance on forecasting and cost analysis
- Led sustainability initiatives driving cost savings and efficiency
Education
Business and Liberal Arts
North Shore Community College
Danvers, MAAudio Engineering
New England Institute of Art
Brookline, MASkills
- Supply Chain Program Management
- Root Cause Analysis (RCA)
- Transportation and Logistics Optimization
- Process Improvement and Standardization
- KPI Development & Performance Monitoring
- Data Analysis (Excel, Reporting Systems)
- Cross-Functional Leadership
- Stakeholder Management and Influence
- Project Planning and Execution
- Vendor Management and Carrier Performance Optimization
Timeline
Shipping and Logistics Manager
Hancock Gourmet Lobster Co.
06.2021 - Current
Event Technician
Three Phase Productions
01.2017 - 01.2022
Sales Support Specialist
CNE Direct Inc. (illumynt)
01.2009 - 01.2016
Business and Liberal Arts
North Shore Community College
Audio Engineering
New England Institute of Art