Kevin Cooper
Laveen,AZ
Summary
Proven Safety Specialist with a track record of enhancing workplace safety at Werner Enterprises by conducting thorough inspections and developing effective safety policies. Skilled in hazard identification and safety training, coupled with strong teamwork and collaboration abilities. Achieved significant improvements in safety awareness and compliance, demonstrating a results-driven approach to occupational health and risk management.
Overview
37
37
years of professional experience
Work History
Safety Specialist
Werner Enterprises
Phoenix, AZ
06.2024 - Current
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
Plumbing Sales Associate
Home Depot
Laveen, AZ
04.2023 - 06.2023
- Supported colleagues during busy periods by stepping into various roles as needed, ensuring smooth operations across the entire store.
- Maintained up-to-date knowledge on industry trends and competitor activity, informing sales strategies and keeping store offerings relevant.
- Streamlined inventory management by maintaining accurate records of stock levels and placing timely orders for restocking.
- Developed strong relationships with suppliers, negotiating favorable pricing terms to benefit both company and clientele.
- Implemented efficient organization systems within the store, allowing quick access to popular items and improving overall shopping experience for customers.
- Exceeded sales targets through consistent follow-up with customers and providing expert knowledge on plumbing supplies.
- Assisted customers in selecting the right tools and materials for their projects, ensuring successful completion of various tasks.
- Cultivated a positive work environment through open communication channels within the team, fostering collaboration towards shared goals.
- Enhanced customer satisfaction by resolving product issues promptly, offering refunds or exchanges when necessary.
- Effectively communicated promotions and new product releases to customers via email newsletters or social media channels, driving increased interest in store offerings.
- Regularly reviewed individual performance metrics with colleagues, identifying areas for improvement and creating action plans to achieve growth.
- Conducted in-depth product training sessions for team members to ensure a high level of expertise among all associates.
- Increased sales by building strong relationships with clients and understanding their needs for plumbing products.
- Provided exceptional customer service by addressing inquiries both in-person and over the phone, guiding clients towards suitable solutions for their plumbing needs.
- Collaborated with store management to develop effective merchandising strategies that showcased popular plumbing items.
- Conducted routine store maintenance tasks such as cleaning, organizing shelves, and conducting inventory checks, ensuring optimal presentation of products at all times.
- Assisted in the implementation of new sales initiatives aimed at increasing revenue by actively contributing ideas and suggestions during planning sessions.
- Recommended plumbing products that would fulfill customer requirements.
- Answered questions from customers regarding plumbing materials and products.
- Built lasting client relationships through effective communication and prompt issue resolution talents.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Student For CDL
Southwest Trucking
Phoenix, AZ
11.2022 - 04.2023
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Utilized professor office hours to clarify topics needing elaboration.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Contributed to positive work environment by actively participating in team-building activities.
- Enhanced team productivity by assisting with organization of project documentation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Skycap
Southwest Airlines
Sky Harbor Airport Phoenix, AZ
06.1987 - 07.2022
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Upheld cleanliness standards within the work area, promoting a comfortable atmosphere for passengers.
- Stayed up to date with latest airport, security and airline regulations and policies.
- Ensured timely departures for flights by swiftly loading and unloading passenger luggage.
- Maintained safety standards by adhering to proper lifting techniques and equipment usage protocols.
- Contributed to a positive airport environment through friendly interactions with travelers and coworkers.
- Assisted passengers with special needs, facilitating smooth and stress-free travel experiences.
- Offered knowledgeable guidance on airport facilities, flight schedules, and boarding procedures for traveler convenience.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Maintained professional appearance and demeanor at all times to give all guests best impression.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Collaborated with team members to optimize baggage handling procedures for increased productivity.
- Proactively communicated travel updates or changes to passengers, reducing confusion during potential delays.
- Trained new skycaps on company procedures, fostering teamwork and consistent performance outcomes.
- Greeted passengers, helped with check-in and managed luggage, strollers, wheelchairs, and car seats.
- Adhered to airline policies regarding prohibited items, contributing to overall security measures within the airport.
- Used wheelchairs and other assistive equipment to transport handicapped and elderly passengers.
- Lifted items in excess of [Number] pounds on regular basis.
- Promoted airline loyalty programs to enhance customer engagement and increase repeat business.
- Supported ticket counter operations, expediting check-in processes for improved efficiency.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Managed multiple priorities in a fast-paced environment, ensuring timely completion of all assigned tasks.
- Provided warm welcome to passengers arriving at airport and offered to deliver assistance in any way possible.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
- Improved baggage handling times by maintaining a well-organized work area and prioritizing tasks.
- Enhanced customer satisfaction by efficiently handling luggage and providing courteous service.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Trained and supervised new staff members on baggage handling procedures.
- Loaded and unloaded baggage and luggage on and off conveyor belts.
- Checked baggage handling equipment, performing minor repairs to restore to full functionality.
Education
Bachelor of Science - General Education
College of San Mateo
San Mateo, CAHigh School Diploma -
Jefferson High School
Daly City, CA06.1985
Skills
- Hazard Identification
- Workplace inspections
- Audit Procedures
- Accident investigation
- Incident Reporting
- Lockout and tagout procedures
- Hazards management
- Occupational health
- Safety Auditing
- Safety Training
- Training courses
- Personal Protective Equipment
- Permit-to-Work Systems
- Training leadership
- Manual handling
- OSHA Compliance
- Investigations
- Occupational health hazards
- Risk Management
- Occupational safety
- Safety policies
- OSHA standards and codes
- Safety and compliance inspections
- Safety courses
- Regulatory Compliance
- Incident Investigation
- Workplace Safety
- Training and mentoring
- Corrective Action Planning
- Disaster preparedness
- Site Visits
- Procedure Implementation
- Deficiency documentation
- Bloodborne pathogen analysis
- Public Health
- Critical Thinking
- Safety program development
- Risk Assessment
- Emergency response plans
- Training Coordination
- Teamwork and Collaboration
Accomplishments
3 time President's Award from Southwest Airlines.
Timeline
Safety Specialist
Werner Enterprises
06.2024 - Current
Plumbing Sales Associate
Home Depot
04.2023 - 06.2023
Student For CDL
Southwest Trucking
11.2022 - 04.2023
Skycap
Southwest Airlines
06.1987 - 07.2022
Bachelor of Science - General Education
College of San Mateo
High School Diploma -
Jefferson High School