Managed high-volume call center operations, handling 80-100 calls daily.
Served as primary contact between patients and referring medical facilities.
Scheduled outpatient radiology appointments to optimize patient flow.
Checked patient insurance benefits and eligibility to confirm coverage.
Medical Receptionist
Jacobo Futran MD
01.2022 - 06.2022
Coordinated patient scheduling, check-in, check-out and payments for billing.
Answered all incoming calls and messages throughout the day.
Checked patient insurance, demographic, and health history to keep information current.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Production Assistant
City College Costume Shop, The City College of New York
01.2019 - 01.2020
Managed sourcing and organization of props from the prop room to support productions.
Assisted with set construction and installation while prioritizing safety and efficiency.
Maintained costumes across all departmental productions, ensuring quality and readiness.
Footwear Specialist
DICK'S Sporting Goods
12.2016 - 01.2019
Monitored store cleanliness and safety standards regularly, ensuring a welcoming environment for customers and a hazard-free workplace for employees.
Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
Processed approximately 400-600 boxes of freight efficiently from truck to sales floor.
Medical Assistant
Yonkers Community Health Center
01.2015 - 12.2016
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Collected and documented patient medical information such as blood pressure and weight.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Senior Game Advisor/Key Holder
GameStop
01.2012 - 01.2014
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Executed daily store openings and closings, ensuring all registers had the correct amount of cash, the store safe was counted properly, and made deposits to the bank.
Education
Bachelor of Arts - Theatre
CUNY City College
New York, NY
Associate of Applied Science - Medical Assistant Management
The College of Westchester
White Plains, NY
Skills
Problem-solving
Data entry
Time management skills
Teamwork and collaboration
Schedule management
Customer relationship management
Office administration
Effective multitasking
Languages
English and Spanish - Expert
Native or Bilingual
Timeline
Scheduling Coordinator
St.John’s Riverside Hospital
10.2022 - Current
Medical Receptionist
Jacobo Futran MD
01.2022 - 06.2022
Production Assistant
City College Costume Shop, The City College of New York
01.2019 - 01.2020
Footwear Specialist
DICK'S Sporting Goods
12.2016 - 01.2019
Medical Assistant
Yonkers Community Health Center
01.2015 - 12.2016
Senior Game Advisor/Key Holder
GameStop
01.2012 - 01.2014
Bachelor of Arts - Theatre
CUNY City College
Associate of Applied Science - Medical Assistant Management