Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Crisp

Metamora,OH

Summary

Dynamic IT professional with hands-on experience at the Ohio Department of Developmental Disabilities. Proven expertise in ServiceNow and cybersecurity, leading recovery efforts post-incident. Adept at enhancing user support and IT systems management, while fostering team collaboration to drive efficiency and productivity. Committed to maintaining optimal operational standards in technology environments.

Overview

3
3
years of professional experience

Work History

Volunteer Firefighter

Metamora-Amboy Fire Deparment
04.2024 - Current
  • On call response to fires, vehicle accidents, and other emergencies. Assist in community outreach and education.
  • Currently serving as department treasurer, managing station finances.


Graduate IT Intern

Ohio Department Of Developmental Disabilities
09.2024 - 04.2025

• Manage a ServiceNow ticket queue, ensuring IT support requests are prioritized and addressed efficiently.

• Repair and install computer equipment and peripherals, maintaining optimal operational standards.

• Conduct Windows 11 compatibility tests and image laptops and thin client devices, while documenting IT asset inventories.

• Led the recovery efforts of devices which had been affected by the 2024 CrowdStrike incident

Undergraduate IT Intern

Ohio Department Of Developmental Disabilities
01.2023 - 09.2024

• Collaborated with team members using Microsoft Teams and Outlook to streamline communications and project coordination.

• Provided training to staff on leveraging technology tools to enhance workplace efficiency and productivity.

• Conducted comprehensive testing and documentation of the facility's internet infrastructure to ensure robust and reliable connectivity.

Grounds Maintenance Assistant

Toledo Metroparks
07.2022 - 08.2022

• Maintained cleanliness and order of park facilities to ensure a welcoming environment for visitors.

• Facilitated event operations by arranging and dismantling furnishings as required for various special occasions.

Education

Master of Science - Data Analytics

Capella University
Minneapolis, MN
04-2027

Bachelor of Science - Software Development

Tiffin University
Tiffin, OH
04-2023

Skills

  • ServiceNow
  • User Support
  • Cybersecurity
  • IT Systems Management
  • Database design
  • Windows
  • Linux
  • Microsoft Sentinel
  • TCPIP
  • Antivirus
  • DNS
  • HTTPS

Timeline

Graduate IT Intern

Ohio Department Of Developmental Disabilities
09.2024 - 04.2025

Volunteer Firefighter

Metamora-Amboy Fire Deparment
04.2024 - Current

Undergraduate IT Intern

Ohio Department Of Developmental Disabilities
01.2023 - 09.2024

Grounds Maintenance Assistant

Toledo Metroparks
07.2022 - 08.2022

Master of Science - Data Analytics

Capella University

Bachelor of Science - Software Development

Tiffin University