Dynamic IT professional with hands-on experience at the Ohio Department of Developmental Disabilities. Proven expertise in ServiceNow and cybersecurity, leading recovery efforts post-incident. Adept at enhancing user support and IT systems management, while fostering team collaboration to drive efficiency and productivity. Committed to maintaining optimal operational standards in technology environments.
• Manage a ServiceNow ticket queue, ensuring IT support requests are prioritized and addressed efficiently.
• Repair and install computer equipment and peripherals, maintaining optimal operational standards.
• Conduct Windows 11 compatibility tests and image laptops and thin client devices, while documenting IT asset inventories.
• Led the recovery efforts of devices which had been affected by the 2024 CrowdStrike incident
• Collaborated with team members using Microsoft Teams and Outlook to streamline communications and project coordination.
• Provided training to staff on leveraging technology tools to enhance workplace efficiency and productivity.
• Conducted comprehensive testing and documentation of the facility's internet infrastructure to ensure robust and reliable connectivity.
• Maintained cleanliness and order of park facilities to ensure a welcoming environment for visitors.
• Facilitated event operations by arranging and dismantling furnishings as required for various special occasions.