Mujtaba Saleem Paracha
Germantown,MD
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
13
13
years of professional experience
Work History
IT SUPPORT SERVICES VOLUNTEER
Holy Cross Hospital
Germantown, MD
01.2026 - Current
- Analyzed and resolved technology issues affecting clinical and administrative users through ServiceNow, prioritizing incidents, documenting findings, and tracking resolution through completion.
- Partnered with nurses, physicians, and healthcare staff to understand operational needs, identify technology pain points, and translate user issues into actionable technical solutions.
- Supported deployment and configuration of Zebra CareAware mobile devices through VMware Workspace ONE, helping ensure enterprise technology supports clinical workflows.
- Installed, configured, imaged, upgraded, troubleshot Windows 10/11 workstations and Zebra printers, validating system functionality following deployment and hardware changes.
- Investigated recurring endpoint and application issues using structured troubleshooting and root-cause analysis.
- Troubleshot Microsoft 365, email, workstation, and endpoint issues while minimizing operational downtime.
- Monitored endpoint security and compliance using Trellix ePolicy Orchestrator (ePO).
SUBSTITUTE TEACHER
Montgomery County Public Schools
Germantown, MD
01.2026 - Current
- Followed established operational procedures while adapting daily workflows to changing classroom, technology, and organizational requirements.
- Communicated with students, educators, and school staff to understand operational needs, resolve issues, and maintain continuity of daily activities.
- Used digital systems and technology to support classroom activities and access instructional materials.
- Adapted quickly to different environments, processes, systems, and stakeholder expectations while maintaining professionalism and adherence to organizational policies.
- Applied structured problem-solving and prioritization skills to address issues in real time.
BUSINESS SYSTEMS APPLICATION TEST ANALYST
Heartland Financial Bank
Dubuque, IA
01.2021 - 01.2023
- Analyzed enterprise application functionality and business workflows to validate that system changes met operational and stakeholder requirements.
- Collaborated with business stakeholders and technical teams to understand requirements, clarify expected functionality, identify gaps, and support implementation activities.
- Validated REST and SOAP web services, application integrations, data flows, and system functionality, ensuring reliability and data integrity for business operations.
- Designed and executed integration, regression, feature, and workflow testing to identify defects before production deployment.
CLIENT RELATIONS ANALYST / FUNCTIONAL TESTER
CAIA
Amherst, MA
01.2019 - 01.2021
- Collaborated with developers and stakeholders to understand application requirements and translate business workflows into test scenarios.
- Developed and executed 50+ test cases to validate application functionality and business requirements.
- Performed UAT, regression, black-box, white-box, smoke, and functional testing of internal applications.
- Oversaw the creation and organization of testing documentation to ensure compliance with testing standards. and maintained structured records of defects, test results, and resolution status, achieving a 100% closure rate for tracked testing issues.
- Conducted 10 training sessions for new employees and stakeholders on application functionality and testing processes.
CLIENT RELATIONS ANALYST
SunTrust Bank
Washington, DC
01.2015 - 01.2016
- Delivered technology support for online banking applications, troubleshooting user issues and guiding clients through digital workflows to enhance user experience.
- Analyzed customer-reported problems to identify root causes and determine effective resolution or escalation paths, improving service reliability.
- Maintained compliance with banking policies and procedures while resolving technology and service issues.
- Translated technical information into clear, user-friendly guidance for non-technical stakeholders.
SALES ANALYST
Fossil Group
McLean, VA
01.2014 - 01.2015
- Analyzed sales, inventory, and margin data to identify trends and support data-driven business decisions.
- Reviewed business data for trends and inconsistencies and communicated findings to support operational planning.
- Prepared weekly and monthly performance reports for cross-functional stakeholders.
- Used reporting information to help stakeholders understand business performance and identify areas requiring attention.
- Improved forecasting accuracy by analyzing historical sales data and identifying patterns for future projections.
Education
Master of Business Administration (MBA) - Business Management
Boston University
Boston, MA01-2025
Bachelor of Science (BS) - Business Administration
West Virginia University
Morgantown, WV01-2013
Skills
- ServiceNow
- Mobile Device Management
- Requirements Gathering
- Endpoint Management
- SOAP Web Services
- Active Directory
- API Testing
Timeline
IT SUPPORT SERVICES VOLUNTEER
Holy Cross Hospital
01.2026 - Current
SUBSTITUTE TEACHER
Montgomery County Public Schools
01.2026 - Current
BUSINESS SYSTEMS APPLICATION TEST ANALYST
Heartland Financial Bank
01.2021 - 01.2023
CLIENT RELATIONS ANALYST / FUNCTIONAL TESTER
CAIA
01.2019 - 01.2021
CLIENT RELATIONS ANALYST
SunTrust Bank
01.2015 - 01.2016
SALES ANALYST
Fossil Group
01.2014 - 01.2015
Master of Business Administration (MBA) - Business Management
Boston University
Bachelor of Science (BS) - Business Administration
West Virginia University